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Pep Boys Hits the Road with Mobile Repair and Maintenance Service

The Mobile Crew rig, equipped with mobile lifts, diagnostic tools and equipment, will be staffed by ASE-certified automotive technicians, according to the company.

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Icahn Automotive Group has introduced Pep Boys Mobile Crew, “a state-of-the-art traveling trailer and service bay that will provide on-location preventative maintenance and repair services.”

The Mobile Crew rig – equipped with mobile lifts, diagnostic tools and equipment – will be staffed by ASE-certified automotive technicians, according to the company.

The aim of the Mobile Crew is “to ensure maximum convenience for consumers who want to keep their vehicles in safe, reliable operating condition,” the company added.

Pep Boys Mobile Crew offers:

  • “Check-Engine” diagnostics
  • Tire repair, replacement, rotation and balancing
  • Brake, shock and strut maintenance
  • Belt and hose replacement
  • HVAC maintenance

Other available services include battery, wiper-blade and headlamp checks and replacement, and oil and other fluid changes.

In the days following Hurricane Michael, Pep Boys Mobile Crew was deployed to the hardest-hit cities in Florida to help with the high demand for automotive service. The crew’s technicians are performing emergency repairs and providing residents with complimentary vehicle checks from storm damage, according to the company.

“We know our customers balance extraordinary demands in their lives and on their time,” said Brian Kaner, president of service for Icahn Automotive. “Pep Boys Mobile Crew is a natural extension of our ongoing investment in customer convenience and value, and the first comprehensive mobile automotive maintenance provider to be affiliated with a national service network.”

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Book Appointments Online

The Mobile Crew team will coordinate with corporate human resources departments, office managers and fleet representatives to bring the service rig to their locations. Once a visit is scheduled, vehicle owners can book service appointments online. They then park their vehicles at work, leave the keys in the onsite Mobile Crew dropbox and pick them up when the services are completed.

“Car care couldn’t be more convenient than when it’s offered right outside a workplace, where the vehicle is typically sitting unused anyway,” Icahn Automotive said in a news release.

Last year, only 40 percent of motorists performed their vehicles’ manufacturer-recommended scheduled maintenance, according to the Auto Care Association. This translates to more than 75 million passenger vehicles on the road with unperformed maintenance. Of the drivers who delay auto repairs, more than 20 percent cited lack of a convenient time. Additionally, nearly 16 percent of vehicle owners reported choosing a repair provider based on its location.

Early feedback on Pep Boys Mobile Crew has been positive, according to Kaner.

“Vehicle owners are impressed by how convenient Pep Boys is making car care and the extensive range of services our pros are able to perform through the Mobile Crew trailer,” he added.

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The launch of Pep Boys Mobile Crew caps a second year of investment and expansion for Icahn Automotive, one of the nation’s largest providers of automotive service, parts, tires and accessories.

“In 2017 and 2018, the company has made investments in its local footprint in key markets by acquiring both franchised and owned service centers, remodeling of existing Pep Boys parts and service locations, and increasing local parts inventory and availability,” Icahn Automotive said. “In addition, the company continues to invest in people, programs, technical training and technology to ensure a superior customer experience at each location.”

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