Popular $10,000 Champion 'King Of The Road' Contest Returns

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Popular $10,000 Champion ‘King Of The Road’ Contest Returns

Iconic Champion spark plug brand to award weekly cash prizes beginning in May; $5,000 grand prize will go to owner of North America's hottest ride.

Counterman Staff
By Counterman Staff
Published:

SOUTHFIELD, Mich. – Federal-Mogul’s Champion Spark Plug brand today announced the return of the popular Champion “King of the Road” contest, which will pay out 10 weekly $500 cash prizes and a $5,000 grand prize to the owners of North America’s hottest rides as judged by members of the Champion online community. The contest will be open for entries at www.AlwaysaChampion.com beginning May 12, 2014.

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To enter the contest, consumers simply must submit one or more digital photographs and interesting background information concerning their vehicles through the “King of the Road” link at www.AlwaysaChampion.com. Members of the “Performance Driven” Champion online community will vote each week for their favorite ride, with the weekly winners receiving $500 and automatic entries into the $5,000 “King of the Road” grand-prize round. Last year’s grand-prize winner was Roger Walker, Jacksonville, Ark., whose beautifully restored 1966 Pontiac GTO beat out hundreds of entries from across North America.

“King of the Road is one of several grassroots programs that have helped Champion engage millions of digitally connected performance enthusiasts,” said Jessica Wynn, global digital marketing manager, Federal-Mogul Vehicle Components segment. “This innovative contest rewards consumers whose passion for performance runs every bit as deep as the professional racers we watch on television. Our strength at every level of the performance industry is part of what makes Champion such a great brand.”

Champion spark plugs are a leading choice of talented drivers, engine builders and teams in virtually every form of engine-driven competition, including professional stock car racing, NHRA drag racing, local and regional circle track competition, and motorcycle, boat and snocross events. The Champion brand today represents a broad portfolio of additional products, including wipers, filters and chemical additives.

To learn more about Champion products and programs, including the Search for a Champion contest, please visit www.AlwaysaChampion.com. Like Champion on Facebook at www.facebook.com/ChampionSparkPlugs, and follow the brand on Twitter at www.twitter.com/ChampionPlugs.

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Auto Industry

Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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