Raybestos Extends Rev Up Your Walls Promotion

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Raybestos Extends Rev Up Your Walls Promotion

The Rev Up Your Walls Extended promotional kit includes a limited edition Raybestos Mustang tin tacker sign, a commemorative Raybestos Mustang poster and one entry card into the Raybestos ’69 Mustang Sweepstakes where a lucky winner will win a trip to the Automotive Aftermarket Products Expo (AAPEX) in Las Vegas to claim the grand prize, the one-of-a-kind Raybestos 1969 Ford Mustang.

Counterman Staff
By Counterman Staff
Published:

 

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Win this Mustang - Rev Up Your Walls

MCHENRY, Ill. – Raybestos has extended its Rev Up Your Walls promotion through Aug. 31, 2016, giving customers more time to purchase the popular ’69 Mustang Kit (36-MUSTANGTT), which includes a chance to win the newly restored, one-of-a-kind 1969 Raybestos Mustang.

“Due to unbelievable demand, we’ve extended our Raybestos Rev Up Your Walls promotion so that more automotive professionals have more chances to win the custom-built Raybestos 1969 Mustang,” Kristin Grons, marketing manager for Brake Parts Inc. “Automotive parts and service professionals are really excited about the chance to win this outrageous muscle car. The Raybestos Rev Up Your Walls promotion is an easy way to enter and get very cool Mustang signage, too. Don’t miss your chance – contact your Raybestos distributor today.”

The Rev Up Your Walls Extended promotional kit includes a limited edition Raybestos Mustang tin tacker sign, a commemorative Raybestos Mustang poster and one entry card into the Raybestos ’69 Mustang Sweepstakes where a lucky winner will win a trip to the Automotive Aftermarket Products Expo (AAPEX) in Las Vegas to claim the grand prize, the one-of-a-kind Raybestos 1969 Ford Mustang.

The Raybestos ’69 Mustang is painted in classic colors and striping that are true to the time and features a new Ford Coyote engine that is very similar to the one found in the modern Boss 302. Schwartz Performance installed its famous “G-Machine” bolt-in chassis and an off-the-shelf performance disc brake upgrade package, using Raybestos components and Element3 brake pads with Enhanced Hybrid Technology (EHT). To see the build progress of the Raybestos ’69 Mustang Fastback, visit www.RaybestosBuild.com.

To learn more about the Rev Up Your Walls Extended promotion, contact a local Raybestos sales representative or visit www.raybestos.com.

 

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Auto Industry

Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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