Raybestos Powertrain Introduces Raybestos HT Clutch

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Raybestos Powertrain Introduces Raybestos HT Clutch

Counterman Staff
By Counterman Staff
Published:
According to Raybestos Powertrain, the new Raybestos HT plates merge the oil flow benefits of segmented friction plates with the strength and durability of a full wafer to achieve optimum fluid flow dynamics.

 

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CRAWFORDSVILLE, Ind. – Raybestos Powertrain has announced the introduction of Raybestos Hybrid Technology (HT) friction clutch plates. According to Raybestos Powertrain, the new Raybestos HT plates merge the oil flow benefits of segmented friction plates with the strength and durability of a full wafer to achieve optimum fluid flow dynamics. “This is a breakthrough innovation for Raybestos friction clutch technology,” said David Coolidge, CEO ofRaybestos Powertrain. “By combining optimum fluid flow with a new, industry leading friction material our testing proves we outperform OE materials.”

The company says its new Raybestos HT series of plates is the next generation of friction clutch and is competitively priced when compared to OE friction clutches. The Raybestos HT Plates will be available for a wide range of transmissions including those for GM, Ford, Chrysler and many imports. Raybestos HT friction plates will be offered separately in bulk or as part of a clutch pack module.

According to Raybestos, the HT’s performance-enhancing features include:

· Resistance to extreme heat caused by high-energy loading;
· Enhanced shift feel thanks to its higher co-efficient of friction and favorable E/M ratio;
· Higher torque capacity than conventional high energy material;
· Low material compression, a critical factor in maintaining piston travel;
· Smooth yet quick engagements thanks to an endpoint/midpoint ratio that remains constant even under increased energy; and
· Excellent compliance to the reaction plate/fluid interface.

To learn more about Raybestos HT friction clutch plates, visit the company at the ATRA Powertrain Expo, Booth No. 409 and at AAPEX Booth No. 4461.

For additional information on Raybestos HT and the full line of Raybestos Powertrain products, go towww.raybestospowertrain.com.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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