Rein Automotive Brake Hoses From CRP Automotive Help Solve Brake Performance Issues On European Makes

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Rein Automotive Brake Hoses From CRP Automotive Help Solve Brake Performance Issues On European Makes

In addition to advocating the use of direct replacement hoses, CRP Automotive also recommends replacing the brake hoses on both sides of the axle during a brake hose service and repair.

Counterman Staff
By Counterman Staff
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CRP Rein Brake Hoses

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CRANBURY, N.J. — CRP Automotive now offers an extensive line of Rein Automotive Brake Hoses for popular European vehicles. The Rein Automotive Brake Hose line is designed as a direct replacement for OE hoses and assemblies and is identical in form, fit, and function to the original equipment parts. Rein Automotive offers applications for many European vehicle makes and models, including Audi, BMW, Mercedes Benz, Mini, Porsche, Saab and Volkswagen.

Because Rein Automotive brake hoses are designed as direct replacements, technicians will be able to quickly and easily complete the brake hose replacement, saving the shop time and money, the company says. In addition to advocating the use of direct replacement hoses, CRP Automotive also recommends replacing the brake hoses on both sides of the axle during a brake hose service and repair.

When servicing brakes, it’s a standard practice to inspect the brake hose and replace it if there is evidence of any cracking or it shows signs of leaking. However, the need to replace a hose may not be evident on the outside. After five years of use, the ID of the brake hose can start to swell or collapse due to moisture and heat, restricting the proper flow of the brake fluid. As the hose deteriorates it can breakdown and contaminate the brake fluid with particles.

Rein Automotive Brand Manager, Paul Swyter, notes, “We recommend that technicians replace both brake hoses on a per axle basis to ensure even braking performance and wear.  If the brake hoses aren’t replaced in pairs, the delivery of brake fluid to the calipers could be uneven, causing the vehicle to pull to one side. Brake reaction time could be slower and additional pressure may need to be applied to the brake pedal.

For more information on the Rein Brake Hose Line, visit http://www.reinautomotive.com/

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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