Ricky Rude Holds Off Rest Of Bandit Posse At Concord Speedway

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Ricky Rude Holds Off Rest Of Bandit Posse At Concord Speedway

The Bandit Big Rig Series returns big rig tractor truck racing to the short track in the United States. The series was designed to be affordable and accessible for anyone wishing to put together a race team.

Counterman Staff
By Counterman Staff
Published:
A-main feature race winnner Ricky “Rude” Proffitt (second from right) poses with his $10,000 check at the Bandit Big Rig Series event at Concord Speedway Saturday, May 5.
Photo courtesy Ronnie Sox

Defending Bandit Series champion Ricky Rude (#14) is doing everything he can to ensure back-to-back titles.

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Rude took the lead on lap six of the a-main feature race at Concord Speedway Saturday night and never looked back, securing his first feature win of the 2018 season. “I’m just tickled to death to get back in this spot,” Rude said. “I kept telling my spotter, ‘Tell me how many laps are left. I gotta get this done!’”

Multiple yellow flags didn’t help Rude’s cause, but he wasn’t too worried. “I knew the yellow flags would come out. It never fails, but I’m used to it,” Rude said. Two other Bandits that had themselves a night – Mark Noble (#74) and Justin Ball (#17). Noble won the third heat race and first challenge race, narrowly holding off Rude each time. Ball won the second challenge race as well as the Bandit Shoot Out.

Ball’s Shoot Out win netted a local youngster, James, a crisp $100 bill, which he said he would use to “probably take my mom out for Mother’s Day.”

Kruckeberg Motorsports had one of their best nights ever. Not only did Noble pick up two wins, but Tyler (#54) and Craig Kruckeberg (#55) finished second and third in the a-main feature race.

“I was just following (my son) Tyler. He got loose a couple times so I had to get loose a couple times,” Craig said.

“It was a struggle at the end,” Tyler said. “Ricky just had a little more power than me, so he was pulling away on the straightaways and I was trying to make it up in the corners. I just couldn’t get to him fast enough. Hopefully, next race I’ll have a little bit more power.”

The next Minimizer Bandit Big Rig Series event has a midwestern flair. Hawkeye Downs Speedway in Cedar Rapids, Iowa, is one of only a couple return tracks on the 2018 schedule.

“Last year’s event was fantastic,” Bandit Technical Director Brian Madsen said. “Fans loved it and we expect a similar response next month.”

The Bandits race at Hawkeye Downs on Saturday, June 9th.

Fans can get tickets to any Bandit event in 2018 by going to the official Bandit website.

About Bandit Big Rig Series

The Bandit Big Rig Series returns big rig tractor truck racing to the short track in the United States. The series was designed to be affordable and accessible for anyone wishing to put together a race team.

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Auto Industry

Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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