Royal Purple To Give Away 2015 Subaru WRX, Trip To Las Vegas Bowl In December

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Royal Purple To Give Away 2015 Subaru WRX, Trip To Las Vegas Bowl In December

Counterman Staff
By Counterman Staff
Published:
Football fans can enter sweepstakes at O’Reilly Auto Parts locations nationwide or online now through Nov. 30.

 

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LAS VEGAS – Premium synthetic lubricant and performance chemical manufacturer,Royal Purple has announced the 2014 Royal Purple Las Vegas Bowl Sweepstakes, a contest offering five fans a chance to win an all-expenses-paid trip to the Royal Purple Las Vegas Bowl on Dec. 20 and the opportunity to compete for the grand prize: a 2015 Subaru WRX STI.

Now through Nov. 30, fans can enter the sweepstakes by visiting any O’Reilly Auto Parts U.S. location and filling out an entry form, or by visitingRoyalPurpleLVBChallenge.com and completing an online entry form. Five lucky winners will receive an all-expenses-paid trip to the Royal Purple Las Vegas Bowl as semi-finalists for the grand prize.

On Dec. 20, the five semi-finalists will compete in a quarterback simulator before the start of the Royal Purple Las Vegas Bowl, with the single highest scorer advancing to vie for the grand prize. At half-time, Royal Purple will bring the finalist on to the field at Sam Boyd Stadium along with the Subaru WRX. The finalist will have one chance to throw a football to hit a target on the moving vehicle in order to take home the car.

“We wanted to do something big for our second year as the title sponsor of the Royal Purple Las Vegas Bowl,” said Royal Purple President Bryan Yourdon. “We’re thrilled to offer football fans the experience of a lifetime, giving them the chance to watch the game in-person, putting their quarterback skills to the test in front of more than 42,000 people and potentially drive away in a brand new Subaru.”

In addition to the sweepstakes, Royal Purple is offering a special in-store promotion at O’Reilly Auto Parts locations nationwide to help fans make sure their vehicles are just as prepared for game day as their favorite team. Customers can receive an O’Reilly gift card of up to $10 when they purchase select Royal Purple products at O’Reilly Auto Parts between Oct. 1 and Nov. 25. For additional information on the rebate, as well as terms and conditions for the sweepstakes, visit www.royalpurplelvbchallenge.com.

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Auto Industry

Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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