Price or Quality: Which do Technicians Want?
While technicians say they want quality, all too often their sourcing tends to focus too much on price. So between price and quality, which is more important?
Technology Revisited
Five years after the tech boom, the industry is refining its use of technology
Outsourcing the Brand
I recently read an article that discusses a new retail strategy – Pay N Save – from aftermarket retailer CSK Auto. According to the article, the Pay N Save concept was created to provide a "convenient, easy-to-shop alternative to the mega-store hassle." A Pay N Save spokesperson said, "you can think of a Pay N
The Program Group Puzzle
As the program group universe continues to consolidate, groups are looking to find their niche in the ever-increasing quest for shareholder value, retention and recruitment.
The Disappearing Customer
For the motorist, a lack of highly qualified technicians can mean higher costs and longer waits. But for the auto parts distributor, the ramifications hit a little closer to home: A potential technician shortage is a potential customer shortage. For the motorist, a lack of highly qualified technicians can mean higher costs and longer waits.
Making the Outside Sale
There is a fine line to walk on the path to a healthy relationship between the shop owner and the outside salesperson. Make sure your steps are beneficial for both parties.
Mirror Image
Counterfeiting is big business, accounting for five to eight percent of all goods sold worldwide.
When Are Technicians Willing to Train?
Technicians won’t attend training during the day (they’re working). They won’t attend training at night either (they’re tired). So when will technicians attend training?
So Many Brake Pads, So Little Time
In today’s market, friction materials are designed to accommodate the most specific need. An informed counterperson should be able to recommend the right pad for the right customer.
No More Countermen?
Saying that technology will replace the parts professional is sort of like waiting for the paperless office. Not gonna happen.