Take My Money, Please
How easy and enjoyable do we make it for our customers to do business with us? Everything we do Neither adds to or detracts from the shopping experience for our customers.
Charging Up Ignition Part Sales
Consider all the SKUs your store has to carry just in spark plugs, and you can see how ignition system parts are fast becoming a complicated line to manage.
Who’s Buying Whom?
Who owns the suppliers of today? New owners include leveraged buyout firms, putting a new spin on the old consolidation trend.
A Family Affair
This year’s Counterperson of the Year, Jesse "Mac" McGinnis, has managed to create a family atmosphere at his Louisville, KY, Bumper to Bumper store, one that retains employees and keeps customers coming back. Over nearly three decades in the parts business, Mac McGinnis has made a name for himself among customers and colleagues, and
Fuel Delivery System — Keeping Injectors Clean
Clean fuel injectors are a must for peak engine performance, fuel economy and emissions. If the injectors are dirty and cant deliver their normal dose of fuel, then performance, fuel economy and emissions all suffer. Dirty injectors cant flow as much fuel as clean ones, nor can they deliver the correct spray pattern that is
Ours Is Not a Static Industry; Change Comes With the Territory
For the seventh year, the Counterman staff has determined which forces of change have the most influence on aftermarket distribution. Every year the Top 10 list goes through an intensive editorial review process during which influences are debated, reshuffled, added or eliminated. Inventory Ownership Who owns your inventory? That seemingly innocuous query has really become
Troubling Trends
The markets inefficiencies are posing serious hurdles for many suppliers. Much of the problem is of our own doing.
Safe and Stable
Safety and stability. That’s what most motorists want when they get behind the steering wheel of their car or truck. And when the suspension doesn’t live up to their expectations, they usually realize repairs or upgrades may be needed.
Customizing Dealer Inventories
It’s important for stores to think about more than just-in-time delivery. Different types of dealer inventories should never be ignored.
Being Better Shouldn’t Be So Hard
There’s a definite love/hate relationship between the parts store and the manufacturer’s rep. With a little effort, we can make it a win/win relationship!