Southeast Asian Automotive Aftermarket Networking Event Held In Anticipation Of AAITF Bangkok 2015

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Counterman has been serving auto parts jobbers, retailers and distributors since 1983.
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Southeast Asian Automotive Aftermarket Networking Event Held In Anticipation Of AAITF Bangkok 2015

The event brought together the leading industry manufacturers and distributors of automotive aftermarket products, all of which were members of Thai-European Business Association, to discuss the ASEAN Automotive Aftermarket and to preview AAITF Bangkok 2015 (Automotive Aftermarket Industry Trade Fair).

Counterman Staff
By Counterman Staff
Published:

Uli Kaiser presenting

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BANGKOK — Inter-Media Consultant, organizers of the Thailand International Motor Expo and Tarsus Group, organizers of AAITF Bangkok 2015, and the Thai-European Business Association (TEBA) successfully hosted a SE Asian Automotive Aftermarket Networking Event on Aug. 10 in Bangkok. The event brought together the leading industry manufacturers and distributors of automotive aftermarket products, all of which were members of Thai-European Business Association, to discuss the ASEAN Automotive Aftermarket and to preview AAITF Bangkok 2015 (Automotive Aftermarket Industry Trade Fair).

More than double the expected attendees were present.

Uli Kaiser, president of Thai European Business Association, discussed “ASEAN Automotive Roadmap 2020” which covered the most up-to-date automotive industry statistics, innovations and future trends.

Michael Hodge of Tarsus Group Ltd, the Project Manager of AAITF Bangkok, presented the Tarsus Group Ltd company profile, past exhibitions, as well as the biggest, most successful and longest-running AAITF event which annually takes place in Shenzhen, South China. The Shenzhen event, now going into its 12th year, sees more than 3,500 exhibitors across 10 world class halls, more than 187,000 trade buyers and a combined spend of $32 billion. He also gave an overview of the lucrative SE Asian automotive aftermarket market, including expected growth, and the five-year plan for AAITF Bangkok.

Chalatchai Paphatphong, vice president of Inter-Media Consultant, discussed his company profile, the various media channels available and “Thailand International Motor Expo 2015” as the concurrent event of AAITF Bangkok 2015.

The inaugural automotive aftermarket AAITF Bangkok 2015 event will take place Dec. 9-11, 2015, at the IMPACT Forum, Bangkok alongside the Thai International Motor Expo.

For more information please visit the AAITF Bangkok 2015 website at www.aaitf.com/bangkok/

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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