Spectra Premium Industries Inc. Named A Gold Standard Winner

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Spectra Premium Industries Inc. Named A Gold Standard Winner

This award is granted to the companies ranked among Canada's Best Managed Companies. Spectra Premium has successfully retained its Best Managed winner title since 2014.

Mark Phillips
By Mark Phillips
Published:

 

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Spectra Premium Industries Inc. has been selected as a prestigious Gold Standard winner. This award is granted to the companies ranked among Canada’s Best Managed Companies. Spectra Premium has successfully retained its Best Managed winner title since 2014.

The 2018 Best Managed winners are the best-in-class Canadian-managed companies with more than $15 million in sales and showcase excellence in strategy, skill and commitment to achieving sustainable growth.

“We are extremely proud to be a winner of the Gold Recognition category of Canada’s Best Managed. Being a winner for the fourth year in a row confirms the stability of our company and demonstrates the success of our business strategies. This honor belongs to all our employees who are constantly striving to improve our processes, to be innovative and completely dedicated to the constant growth of our company,” said Jacques Mombleau, President and Chief Executive Officer of Spectra Premium Industries Inc.

“The sustainability of our company also rests upon our long-term partnership with all of our business partners. We are grateful for this award and for the continued trust from all our partners,” said Jason Best, Senior Vice President, Aftermarket.

The Best Managed Companies program in Canada celebrates its 25th year. It is the country’s leading corporate award that recognizes the merits of Canadian-owned and managed businesses for world-class innovative business practices. Each year, hundreds of companies participate as part of an independent and rigorous process to assess their management capabilities and practices

Nominations are evaluated by an independent jury whose members are representatives of program sponsors as well as special guests. The Best Managed of 2018 share a clear strategy and vision, an investment in capacity and a commitment to talent.

“Being amongst the best in class requires more than financial performance,” said Lorrie King, partner, Deloitte and Co-Leader, Canada’s Best Managed Companies program. “Achieving sustained growth and strong overall business performance is the result of the combined efforts and commitment of the entire organization.”

“CIBC proudly congratulates the 2018 winners of Canada’s Best Managed Companies, who exemplify business excellence and success,” says Dino Medves, Senior Vice President and Head, CIBC Commercial Banking. “This year’s winners reinforce the significant impact that privately owned Canadian companies are making by pursuing innovation and maintaining a sharp focus on their clients.”

Spectra Premium Industries Inc. is a privately held company headquartered in Boucherville, Quebec, Canada. Spectra Premium is a team of more than 1,300 dedicated employees that specializes in automotive parts design, manufacturing and distribution for cooling systems, fuel delivery, ignition and engine management, climate control and undercar. The Company owns and operates four manufacturing plants and 17 warehouses. With its distribution networks in the United States, Canada, Mexico and Europe, and backed by unparalleled customer and after sales service, Spectra Premium is the automobile manufacturers’, auto technicians’ and handymen’s choice for reliable, quality parts and automotive systems. Trust your vehicle to Spectra Premium.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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