Streamlight Unveils New Website

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Streamlight Unveils New Website

As part of the new design, Streamlight.com now features updated, easy-to-search product pages and categories that include include key details at a glance. Product pages feature related videos, accessories and multiple image views.

Counterman Staff
By Counterman Staff
Published:

Streamlight Inc., a leading provider of high-performance lighting tools, recently launched its newly upgraded website, Streamlight.com, featuring a sleek new look with a responsive design and state-of the-art navigation that works from any device – desktop, tablet, or smartphone. 

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streamlight-new-web-siteAs part of the new design, Streamlight.com now features updated, easy-to-search product pages and categories that include include key details at a glance. Product pages feature related videos, accessories and multiple image views.   

Enhanced product filtering allows users to search by lighting category, product type, product series, or market application, as well as by battery type or lumens. 

“The new Streamlight website allows users to find the most up-to-date product information quickly and easily no matter which device they are using,” said Streamlight Vice President, Sales and Marketing, Michael F. Dineen. “To meet the needs of our international customers, we have expanded the translation capabilities to include eight different languages.”

The updated website’s main menu now includes sections on Products, Resources, Video Showcase and Support.  A new feature is the site’s Community section, providing drop down menus for corporate information; press releases and other media; trade shows and events; and a portal for purchasing Streamlight-branded gear. Easy-to-navigate tabs allow users to search, choose a language, and find a dealer to purchase products. 

In addition, the website is built to provide a local user experience.  Ultimately, the site will recognize a user’s location and offer up specific products based on market interest and language.

The site also offers social media sharing capabilities, which enables users to share product information through email or social media channels directly from the site.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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