Summertime Brings Savings On Ride Control Components Through Monroe Summer Ride Event Promotion

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Summertime Brings Savings On Ride Control Components Through Monroe Summer Ride Event Promotion

Starting June 25 and running through July 31, 2016, consumers can get an $80 Visa Prepaid Card for the purchase of four qualifying Monroe or Rancho ride control products. To earn a $40 Visa Prepaid Card, consumers must purchase two qualifying Monroe or Rancho ride control products.

Counterman Staff
By Counterman Staff
Published:

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MONROE, Mich. — The Monroe Shocks and Struts brand continues its 100th Anniversary celebration in 2016 with a special “Summer Ride Event” promotion that can earn participating vehicle owners up to an $80 Visa Prepaid Card promotion this summer.

“As families plan to embark on summer  road trips and are having their cars safety checked, this program is a great reminder to include a ride control inspection at your local service provider,” said Andrew DeSmidt, promotions manager, Tenneco. “And it’s also an opportunity to save on these premium products.”

Starting June 25 and running through July 31, 2016, consumers can get an $80 Visa Prepaid Card for the purchase of four qualifying Monroe or Rancho ride control products. To earn a $40 Visa Prepaid Card, consumers must purchase two qualifying Monroe or Rancho ride control products.

The Summer Ride Event program is applicable on qualifying Monroe OESpectrum shocks and struts, Reflex shocks and struts, Sensa-Trac shocks and struts, Max-Air shocks, Gas-Magnum shocks, Monroe® Load Adjusting Shocks and Monroe Quick-Strut replacement assemblies. The Rancho products included in the promotion are Rancho RS5000, RS5000 X, RS7000 MT and RS9000 XL series shocks.

Monroe products are offered with a Safe & Sound Guarantee 90-day money-back offer to help ensure customer confidence and satisfaction. To learn more about this exclusive Tenneco guarantee, visit www.Monroe.com.

Visit www.Monroe.com for program redemption forms and all supporting documentation. All redemption materials must be postmarked no later than August 31, 2016.

To learn more about the Monroe “Summer Ride Event” promotion or to learn more about Monroe products, please visit www.Monroe.com. A handy Dealer Locator also can be accessed via www.Monroe.com.

For more information about Rancho products also included in this special program or to utilize the Rancho Dealer Locator, please visit www.GoRancho.com.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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