Tenneco Adds 'Tech Talk' Discussion Forums To Monroe And Walker Websites

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Tenneco Adds ‘Tech Talk’ Discussion Forums To Monroe And Walker Websites

The Tech Talk forums are the latest in a series of content enhancements designed to ensure a superior user experience for the growing number of customers who perform research online.

Counterman Staff
By Counterman Staff
Published:

 

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tenneco walker monroe discussion

MONROE, Mich. — Tenneco has introduced “Tech Talk” discussion forums to its www.monroe.com, www.monroebrakes.com and www.walkerexhaust.com websites to help vehicle repair professionals and do-it-yourselfers more quickly and accurately diagnose a wide range of vehicle performance issues and select and install the correct replacement ride control, brake and emissions control products. The Tech Talk forums are the latest in a series of content enhancements designed to ensure a superior user experience for the growing number of customers who perform research online.

Customers can use the Tech Talk forums to monitor discussions, and once registered as a user, they can post questions regarding any Monroe or Walker product or related repair. The forums are accessible through each brand’s home page, “Support” tab and electronic catalog. Customers looking up a specific product can also use the electronic catalog’s embedded Tech Talk tab to research others’ experiences and/or ask a question related to the corresponding part number. Other valuable information now available for each Monroe and Walker product includes detailed product images – many featuring 360-degree views – as well as product features and benefits, technical specifications and application fitment data.



“Tech Talk is another important resource that streamlines technician, service writer and consumer interaction with Tenneco and the Monroe ride control and brakes and Walker emissions control brands,” said Joe Bacarella, manager, product training and Technical Resource Centers, North America Aftermarket, Tenneco. “We have invested very aggressively in powerful new online resources that reflect and reinforce our position as a leading, trusted source of outstanding products and support.”
 
Each Tech Talk forum is moderated by Tenneco’s ASE-certified technical specialists, who respond to user questions and help guide discussions related to complex diagnostic and repair challenges. These specialists now also participate in a variety of other industry forums to offer appropriate technical insight in discussions of a wide range of repair issues.

Tenneco is an $8.4 billion global manufacturing company with headquarters in Lake Forest, Illinois, and approximately 29,000 employees worldwide. Tenneco is one of the world’s largest designers, manufacturers and marketers of clean air and ride performance products and systems for automotive, commercial truck and off-highway original equipment markets and the aftermarket. Tenneco’s principal brand names are Monroe, Walker, XNOx and Clevite Elastomer. 

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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