Tenneco Expands Monroe Ride Control Coverage, Introduces 40 Additional Quick-Strut Assemblies

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Tenneco Expands Monroe Ride Control Coverage, Introduces 40 Additional Quick-Strut Assemblies

The new Monroe Quick-Strut part numbers extend the benefits of the industry's premier offering of replacement strut assemblies to a broad range of additional late-model North American and Asian nameplate applications.

Counterman Staff
By Counterman Staff
Published:

monroe-quickstrutMONROE, Mich. — Tenneco has expanded the coverage of its Monroe Shocks and Struts product line with the introduction of 49 new part numbers, including 40 new Monroe Quick-Strut strut assemblies. The new Monroe Quick-Strut part numbers extend the benefits of the industry’s premier offering of replacement strut assemblies to a broad range of additional late-model North American and Asian nameplate applications.

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Leading applications now covered by the Monroe Quick-Strut offering are:
2012-14   Chevrolet Captiva Sport 3.0L, FWD (Front)
2012-13   Chevrolet Captiva Sport 2.4L, AWD/FWD (Front)
2011-14   Chrysler 200 3.6L Sedan (Front)
2010-13   GMC Terrain 3.0L, AWD/FWD (front)
2010-14   GMC Terrain 2.4L, AWD/FWD (exc. 19-in. wheels) (Front)
2002-03   Mazda Protege 5 (Rear)
2009-10   Pontiac Vibe 2.4L, FWD, Manual (exc. GT) (Front)
2009-10   Pontiac Vibe 2.4L GT, Manual (Front)
2009-10   Toyota Matrix XRS, Manual (Front)
2009-10   Toyota Matrix FWD, Auto (exc. XRS) (Front)

Tenneco also introduced Monroe Quick-Strut assemblies for 2007-09 Honda CR-V (rear); 2007-10 Hyundai Elantra (exc. Touring) (front); several Subaru Forrester applications, model years 1998 through 2008; 2004-07 Toyota Highlander 2.4L and 3.3L and 2006-07 Highlander 3.3L Hybrid (front); 2007-10 Toyota Sienna (FWD, 7 Pass.) (front); and 2004-09 Toyota Prius (front) models.

Monroe Quick-Strut assemblies were the automotive service industry’s first complete, ready-to-install strut assemblies. These premium units are precision engineered, assembled, fit checked and tested on each corresponding vehicle model to verify that they will help restore proper ride height and original equipment-style ride and handling.

Each genuine Monroe Quick-Strut assembly features a premium OE-style upper strut mount and bearing plate; premium upper spring seat; application-engineered coil spring manufactured from U.S.-grade steel; premium boot and bumper kit; high-quality upper and lower spring isolators; and a premium Monroe strut designed and built to help provide OE-style ride and handling. Each Monroe Quick-Strut assembly is offered with Tenneco’s 90 days satisfaction guarantee and a limited lifetime warranty.

To learn more about these offers and Monroe ride control products, please contact your Monroe supplier or Tenneco sales representative and visit www.monroe.com.

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Auto Industry

Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

Read Full Article

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