Tenneco recently hosted the Auto Value and Bumper to Bumper 2018 Fall Service Center Advisory Council (SCAC) Meeting in Dearborn, Michigan.
In attendance were 10 Auto Value and Bumper to Bumper SCAC members from the United States and Canada, along with key Aftermarket Auto Parts Alliance headquarters staff and shareholder personnel.
The three-day collaborative meeting, held Oct. 8-11, kicked off Tuesday, Oct. 9, at the Dearborn Inn, followed by an exclusive dinner hosted by Tenneco at the historical Henry Ford Museum.
On Wednesday, the group met at Tenneco headquarters in Monroe, Michigan. The council members met with key Tenneco management to discuss issues and opportunities to improve the Alliance’s Certified Service Center (CSC) program and provide feedback, input and direction on Tenneco products in the steering, suspension and exhaust markets. The day concluded with a fun and entertaining evening at the Punch Bowl Social in downtown Detroit.
“This is a great forum for the Alliance to bring in some of our top shop owners in North America,” said Daniel Morales, sales and market development manager for the Alliance. “This meeting gives us the quality time to discuss how Auto Value and Bumper to Bumper can support our shops better and provide solutions to business, product and technical issues in this highly competitive marketplace.”
The meeting wrapped up Thursday morning with an informative discussion on ways to improve the CSC program elements and upcoming promotions.
This was the first SCAC meeting that included the Alliance product team. Team members received valuable feedback from technicians and shop owners on several product categories and new product-line opportunities, the Alliance noted.
“We could not have had such a successful meeting without the support of Tenneco,” Morales said. “We would also like to extend a special thank you to our Tenneco hosts, Larry Friesner and Rachel Dupras, for their assistance in setting up and supporting the three-day SCAC meeting.”
The SCAC members are appointed to the council for being an expert Auto Value, Bumper to Bumper and Confidence Plus CSC shop owner. Each member serves a two-year term with an annual rotation replacing five members.
