Top Gasket Questions Answered By Bogi From All Girls Garage And Experts From Petty’s Garage On MAHLE Facebook Live Event

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Top Gasket Questions Answered By Bogi From All Girls Garage And Experts From Petty’s Garage On MAHLE Facebook Live Event

Television personality and shop owner Bogi Lateiner, co-host of Velocity's "All Girls Garage" was the host of the recent MAHLE Aftermarket Facebook Live event on "Gasket Do's and Don'ts".

Counterman Staff
By Counterman Staff
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Television personality and shop owner Bogi Lateiner, co-host of Velocity’s “All Girls Garage” was the host of the recent MAHLE Aftermarket Facebook Live event on “Gasket Do’s and Don’ts”. She was joined by MAHLE Original gasket expert Bill McKnight and Shop Foreman Doug Murph from Petty’s Garage, as they answered questions about gaskets and other engine related topics.

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Bogi, along with MAHLE and Petty’s Garage experts, addressed questions from viewers in real time via the company’s first in a series of Facebook Live events. The event can be viewed on the MAHLE Motorsport North America Facebook Page at: https://www.facebook.com/MAHLEMotorsportNA/videos/644114029125419/  To date, the archived video has over 15,000 views.

“This MAHLE Aftermarket Facebook Live event was the first in a series we have planned,” said Jon Douglas, President, MAHLE Aftermarket Inc. “These events will focus on educating technicians about challenges they are facing with respect to product installation, best practices in maintenance, and any issue they might be faced with in their everyday work. The Facebook Live platform offers a unique opportunity for technicians to interact directly with some of the industry’s most well-respected experts.”

The questions the experts addressed included:

  • “Do gaskets need a sealer and, if so, what sealer is best for what type of gasket?”
  • “What does the term MIS gasket sets mean and what is included in it?” •  “Is it bad to reuse gaskets?”
  • “How can you tell the difference between a low-quality and a high-quality gasket just by looking at it and not knowing the materials it was made from?”
  • “What are the advantages to multi-layer steel gaskets versus composite gaskets?”

MAHLE Original gaskets match OE parts in form, fit, and function; ensuring that the parts are designed and constructed to the same exacting standards as the gaskets that came on the vehicle. MAHLE Original gasket sets include all the parts necessary for the technician to do the job correctly.

For more information about MAHLE Aftermarket and its brands, visit www.mahle-aftermarket.com or contact your local sales representative.

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Auto Industry

Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

Read Full Article

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