Uni-Select Announces Appointment Of Chief Operating Officer

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Uni-Select Announces Appointment Of Chief Operating Officer

As part of his duties, Henry Buckley will assume responsibility for the management of Uni-Select Canada, Uni-Select USA Inc. and FinishMaster Inc. with a focus on accelerating sales growth and supply chain optimization.

Counterman Staff
By Counterman Staff
Published:

BOUCHERVILLE, Quebec — Uni-Select Inc., a major automotive aftermarket product distributor with activities across North America, is pleased to announce that its Board of Directors has appointed Henry Buckley as Chief Operating Officer reporting to Richard G. Roy, President and Chief Executive Officer. This appointment is effective Sept. 8, 2014.

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As part of his duties, Buckley will assume responsibility for the management of Uni-Select Canada, Uni-Select USA, Inc. and FinishMaster, Inc. with a focus on accelerating sales growth and supply chain optimization. Buckley has more than 30 years of experience gained from management roles in industrial distribution both in the US and Canada. Most recently, he was vice president for specialty brand companies and mergers and acquisitions for W.W. Grainger Inc. Buckley holds a Masters in Business Administration from Queen’s University.

"I wish to express full confidence in Mr. Buckley, a highly experienced and talented manager who has demonstrated a great ability to deal with high growth businesses and who will be able to pursue the Corporation’s strategic objectives with a view to increasing shareholder value. I believe his skill set, in particular his leadership capabilities, will be extremely valuable for Uni-Select as we continue to grow our business", said Richard G. Roy, President and Chief Executive Officer of the Corp.

ABOUT UNI-SELECT
Founded in 1968, Uni-Select is a major distributor of replacement parts, equipment, tools, accessories, paint and related products for motor vehicles in North America. Leader in the Canadian industry, Uni-Select is the 5th largest distributor and the leading independent distributor of automotive paint and related products in North America. With its 5,500 employees, Uni-Select efficiently services a wide network of independent installers and wholesalers, including over 6,600 which operate under one of its banner programs in North America. Uni-Select is headquartered in Boucherville, QC and its shares are traded on the Toronto Stock Exchange (TSX) under the symbol UNS.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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