Watch: Should Wheel Bearings Be Replaced In Pairs?

Watch: Should Wheel Bearings Be Replaced In Pairs?

Wheel bearings are one of the most important safety-related parts on a vehicle. If one goes bad, it can create a very dangerous situation. Because of this, it's imperative that if one front wheel bearing unit goes bad on a vehicle, for example, both fronts should be replaced at a minimum.

Should all bearings be replaced on a vehicle where one wheel bearing has failed? Counter intelligence is next! Hi guys, it’s Mark Phillips. Wheel bearings are one of the most important safety-related parts on a vehicle. It one goes bad, it can create a very dangerous situation. Because of this, it’s imperative that if one front wheel bearing unit goes bad on a vehicle, for example, both fronts should be replaced at a minimum. This recommendation will not only save the motorist a bit of money down the road but also will keep them safer.

How long bearings last often comes down to how a vehicle is driven. A vehicle used for commuting on highways, for example, will often last longer than bearings on a vehicle used in stop-start city traffic or one that frequently hits pot holes.

Wheel bearings. They keep the world rolling by reducing friction and allowing the wheels and axles to spin while a vehicle is in motion. So, if your customer calls asking to buy a single bearing, it’s always a good idea to remind them of the wisdom of replacing two or four at the same time. I’m Mark Phillips. Thanks for watching.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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