1Parts And The Group Present International Vendor Awards To Denso, SMP

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1Parts And The Group Present International Vendor Awards To Denso, SMP

Denso was honored by 1Parts as its Vendor of the Year for its global support of the combined global membership. The Group International Vendor of the Year award was presented to Standard Motor Products (SMP) for its North American support of members of Federated and Pronto. SMP was also selected as Outstanding Vendor of the Year by The Group membership.

Mark Phillips
By Mark Phillips
Published:
From left: Steve Corey, David Arriaga and Jamie Nixon of Denso; Mike Mohler, The Group; Frank Choi, Steve Wellman, Rodney Whitlow and Masa Yamada of Denso; and Roy Kent, The Group

The Automotive Parts Services Group (The Group) and 1Parts recently presented two international vendor awards for member support in North America as well as globally. The awards were presented during The Group’s member meeting held in Grapevine, Texas.

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Denso was honored by 1Parts as its Vendor of the Year for its global support of the combined global membership. Based in Belgium, 1Parts is a partnership between ADI, Pronto and Federated that has built a global members’ network of leading distributors with a focus on the independent aftermarket for parts, products and services.

“As The Group continues to grow its presence globally, our member meeting was the ideal time to recognize the vendor partners who have gone over and above to help grow their international businesses,” said Bill Maggs, co-chairman of The Group, CEO of National Pronto Association and co-CEO of 1Parts. ”We congratulate Denso on earning this prestigious honor and thank them for their dedication and support.”

The Group International Vendor of the Year award was presented to Standard Motor Products (SMP) for its North American support of members of Federated and Pronto. SMP was also selected as Outstanding Vendor of the Year by The Group membership.

“By earning two top awards this year, SMP clearly stood out to our membership for their exceptional service,” said Rusty Bishop, co-chairman of The Group and CEO of Federated Auto Parts. “We have a long, successful history with SMP and we look forward to many more years of joint success.”

About Automotive Parts Services Group

The Automotive Parts Services Group, also known as The Group, was created by the merger of efforts and resources of the Federated and Pronto program groups on behalf of their respective members, creating one of the largest automotive parts supply networks in North America. For more information, visit www.thegroupapsg.com. 

About Federated

Federated Auto Parts, headquartered in Staunton, Virginia, is one of the largest auto parts distribution and marketing organizations in North America. Federated is dedicated to supporting its customers with quality name brand parts, programs designed to grow their businesses, and experienced people who are knowledgeable in today’s evolving automotive technology. For more information, visit www.Federatedautoparts.com. 

About Pronto

National Pronto Association is a North American organization headquartered in Grapevine, Texas and consisting of 92 shareholder owners. Pronto was formed in 1979 and is a leading automotive program distribution group with a focus on marketing, technology and buying. The group is a founding member of 1Parts Global Aftermarket Services, headquartered in Brussels, Belgium. Pronto members distribute name brand, OE and Pronto exclusive brand products. Pronto members are located in Canada, United States, Mexico and Puerto Rico. For more information, visit www.Pronto-Net.com.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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