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Automotive Service Association Promotes National Car Care Month

The Automotive Service Association (ASA) is celebrating April as National Car Care Month by supporting the national “Be Car Care Aware” public service campaign by the Car Care Council.

Counterman Staff
By Counterman Staff
Published:

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The Automotive Service Association (ASA) is celebrating April as National Car Care Month by supporting the national “Be Car Care Aware” public service campaign by the Car Care Council.

The month-long campaign is a national effort by industry-leading organizations to draw attention to the importance of having consumers get their vehicles professionally checked and serviced in preparation for the summer travel season.

ASA’s support of the campaign includes distributing information in its publications and online media as well as encouraging its 16 affiliated organizations to promote the campaign in member-shops across the nation.

“National Car Care Month in April is a great opportunity for ASA members to take advantage of the national exposure and reach out to their customers to explain the importance of proper vehicle maintenance,” said Tony Molla, ASA vice president. “The resources available through the Car Care Council can help set up an event providing free check lanes for consumers to have their vehicles inspected for common problems and provide an opportunity to demonstrate the value those businesses provide to their local communities.”

Additional information about the campaign and the Car Care Council is available at carcare.org, including in-depth vehicle service information and videos. By following the Car Care Council on Facebook, Twitter and YouTube, motorists will receive quick car-care tips and reminders.

 

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Auto Industry

Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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