CARQUEST Technical Training Available At ASRW

Main Navigation

Advertisement
Social Connect
Resources
Our Brand Family
Counterman - Babcox Media
Counterman has been serving auto parts jobbers, retailers and distributors since 1983.
News

CARQUEST Technical Training Available At ASRW

Counterman Staff
By Counterman Staff
Published:
Two technical training sessions within the ASRW Conference Program will be powered by CARQUEST Technical Institute (CTI).

 

Related Articles
Organizers for Automotive Service & Repair Week (ASRW) have announced that two technical training sessions within the ASRW Conference Program will be powered by CARQUEST Technical Institute (CTI).

“CARQUEST Technical Institute is thrilled to again participate in the ASRW Conference Program. The high-quality education ASRW provides complements our philosophy and reputation of delivering first-rate instruction, and ASRW is the perfect place for us to reach our target audience,” said Chris Chesney, CARQUEST Technical Institute senior director of professional markets.

The conference sessions powered by CARQUEST Technical Institute that will be offered at ASRW 2013 are:

* Thursday, Oct. 17 | 3 – 4:30 pm | Service Readiness
* Friday, Oct. 18 | 8 – 9:30 am | Sales Improvement through Vehicle Inspections

“Providing CARQUEST Technical Institute sessions at ASRW is an excellent value for our mechanical service/repair attendees. CTI has an outstanding reputation for providing practical and useful information from some of the best instructors in the industry. We’re so pleased to include their sessions in the ASRW Conference Program again this year,” said Dan Risley, ASA executive director.

Conference sessions powered by CARQUEST Technical Institute are offered as part of the ASRW Conference Program beginning Wednesday, Oct. 16. An all-access Super Pass is $355; individual sessions are $80 (90-minute), and all exhibitors are offering a discount of $50 off any conference purchase. For detailed information on the CTI conference sessions, including length, time and instructor, as well as the entire conference program schedule, visitwww.ASRWevents.com.

 

You May Also Like

Auto Industry

Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

Read Full Article

More News Posts
MEMA Launches At-Home REPAIR Campaign

The next step in the campaign to get the REPAIR Act passed is to get aftermarket suppliers involved.

By Emma Henderson
Shaw Assumes Leadership of MEMA Original Equipment Suppliers

Collin Shaw succeeds Julie Fream who served 10 years in the position.

By Emma Henderson
AACF Launches 65th Anniversary Fundraising Initiative

The campaign aims to raise $65,000 through 1,000 donations of $65 each.

By Counterman Staff
Schaeffler Publishes 2023 Sustainability Report 

Schaeffler was awarded an “A” score in the climate change category for 2023 by the global non-profit environmental organization CDP for corporate transparency and performance.

By Emma Henderson
Schaeffler Sustainability Report

Other Posts

Read the April Digital Edition of Counterman

The April issue contains article designed for technical training, management efficiency and store profitability.

By Counterman Staff
Aftermarket Division of Bosch Launches EV Training Tour

Training for up to 20 attendees per eight-hour workshop will be available at locations across the U.S.

By Doug Kaufman
Tool Intel: Why Are There So Many Screwdrivers?

Screwdrivers come in many shapes and sizes, and they are not created equal.

By Eric Garbe
Why Does Engine Coolant Need Replacement?

Two specifications can be used to justify replacement — the condition of the additive package & the freezing point.

By Andrew Markel