DENSO Receives 2015 PACE Award


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DENSO Receives 2015 PACE Award


DENSO’s Highly Standardized Automotive Climate Control Unit can be used across vehicle models. Smaller size means more leg room for car buyers, company says.

Counterman Staff
By Counterman Staff
Published:
Photo by Mark Phillips
Photo by Mark Phillips

SOUTHFIELD, Mich. ― DENSO received the 2015 Automotive News Premier Automotive Suppliers’ Contribution to Excellence (PACE) Award for its industry-first standardized Heating, Ventilating and Air Conditioning (HVAC) unit that is 20 percent smaller and lighter than conventional units. The HVAC system can be used in a wide variety of vehicle lines and models, resulting in cost-savings for car makers. Traditionally, HVAC units are designed and tailored to each vehicle model. DENSO’s new unit is unique in that it provides the opportunity to reduce the scope of multiple designs and complexity from customization. The newly standardized heating and cooling system reduces CO2 emissions through improved vehicle efficiency from the overall reduction in mass and electrical power consumption.

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“This recognition confirms DENSO’s continued leadership in innovation and our ability to meet the needs of automakers and car buyers,” said Jason Hendry, director of Climate Control at DENSO International America, Inc. “Using DENSO’s wide ranging design and manufacturing capabilities in the thermal space, we developed the industry’s first standardized automotive climate control module that can more easily fit into different instrument panels across different makes and models. The lighter and more efficient design adds value for automakers, and the smaller size allows for more legroom and interior space for driver and passengers.”

This is DENSO’s second PACE Award. It’s Very High-Pressure Solenoid Fuel Injection System won a PACE Award in 2004. DENSO will continue to help create an advanced automotive society by developing technologies that can improve comfort and environmental performance of vehicles.

About the PACE Awards
For over 20 years the Automotive News PACE Awards have honored superior innovation, technological advancement and business performance among automotive suppliers. This prestigious award is recognized around the world as the industry benchmark for innovation.

The 2015 Automotive News PACE Awards were presented on April 20, 2015, at the Max M. Fisher Music Center in Detroit.

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Customer service should be your number one priority, and it all starts with the greeting.

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Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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