Joey Logano Crew Chief Todd Gordon Earns MOOG 'Problem Solver' Honors At Sonoma Raceway

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Joey Logano Crew Chief Todd Gordon Earns MOOG ‘Problem Solver’ Honors At Sonoma Raceway

The weekly award and $100,000 MOOG “Problem Solver of the Year” Award are sponsored by global vehicle components manufacturer Federal-Mogul Motorparts, a division of Federal-Mogul Holdings Corp.

Counterman Staff
By Counterman Staff
Published:

2015 NASCAR Phoenix

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SOUTHFIELD, Mich. — Joey Logano and the MOOG Steering and Suspension-equipped No. 22 Shell-Pennzoil Ford Fusion scored their third straight top-five finish and crew chief Todd Gordon earned his second MOOG “Problem Solver of the Race” Award in Sunday’s Toyota/Save Mart 350 NASCAR Sprint Cup event at Sonoma (Calif.) Raceway. MOOG is the Official Steering and Suspension of NASCAR.

Gordon’s MOOG Problem Solver award came after the 22 car posted a race-high 0.570-second-per-lap improvement in average lap time during the second half of the race while finishing on the lead lap. The weekly award and $100,000 MOOG “Problem Solver of the Year” Award are sponsored by global vehicle components manufacturer Federal-Mogul Motorparts, a division of Federal-Mogul Holdings Corp.

The 22 car qualified 19th as Gordon and the Team Penske crew searched for an answer to a lack of grip exiting corners on the 1.99-mile road course. The problem persisted in the early laps of Sunday’s race, with Logano falling back as far as 26th. Gordon called for a pit stop on Lap 23 to adjust the car’s MOOG-equipped chassis and improve the car’s position as the balance of the field cycled through pit road. The strategy worked, with Logano quickly advancing into the top 10 with a much better handling car. The 22 was running fifth after 66 (of 110) laps and third with 27 laps to go. Logano had dropped back to eighth before the final green-flag segment but picked up three spots on fresh tires over the final eight laps to finish fifth. The race was won by Kyle Busch and the MOOG-equipped No. 18 Toyota Camry.

“Todd’s pit strategy and early chassis adjustments helped transform the 22 car after disappointing qualifying and practice sessions,” said Tim Nelson, director of motorsports for Federal-Mogul Motorparts. “Coming out of Sonoma with their third straight top five should give Team Penske a lot of confidence as we near the midway mark of the Cup season.”

Now with two weekly MOOG Problem Solver wins, Gordon is tied for second place with crew chiefs Chad Knaus (Jimmie Johnson/No. 48 Chevrolet) and Greg Ives (Dale Earnhardt Jr./No. 88 Chevrolet) in the battle for the $100,000 MOOG Problem Solver of the Year Award. Rookie crew chief Justin Alexander (Paul Menard/No. 27 Chevrolet) leads with three weekly Problem Solver wins.

The MOOG brand, the preferred choice of professional technicians and NASCAR crew chiefs, is in its 50th year of Cup competition. In recognition of the vital importance of steering and suspension components in overall vehicle safety and performance, NASCAR now requires that Cup teams use MOOG Problem Solver parts, specifically ball joints and tie rod ends. Cup Series champions have chosen MOOG parts for 49 consecutive years.

To learn more about MOOG products, please contact your MOOG Steering and Suspension supplier or visit the technician-focused www.moogproblemsolver.com website. Like MOOG on Facebook at https://www.facebook.com/moogproblemsolver and follow the brand on Twitter for product updates and special promotions.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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