Jump-Starter Maker Weego Signs Distribution Agreement With Keystone

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Jump-Starter Maker Weego Signs Distribution Agreement With Keystone

Weego, which makes portable jump starters, jump-starter accessories and rechargeable battery packs, announced a new distribution partnership with Keystone Automotive Operations.

Counterman Staff
By Counterman Staff
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 WESTAMPTON, N.J. – Weego is charging up its distribution channels.

The maker of portable jump starters, jump-starter accessories and rechargeable battery packs announced a new partnership with Keystone Automotive Operations, the Exeter, Pa.-based distributor and marketer of aftermarket automotive equipment and accessories.

As a part of the partnership, Keystone will offer streamlined logistics and a dedicated distribution system across its large network of dealers in North America for the full Weego product line.

“This is an important step into large-scale automotive aftermarket distribution for us,” said Gerry Toscani, CEO of Weego. “Weego products and accessories will be available to more auto, truck, RV and powersports dealers. Anyone from moms to motorheads can stay in charge and get jump-starting power when on the go or wherever convenient power doesn’t exist.”

Weego kick-started the distribution agreement at the Keystone Big Show East in Washington, D.C.

“We are excited to add the Weego brand to our extensive lineup of vehicle accessories here at Keystone Automotive,” said Larry Montante, vice president of category management. “They have done a nice job with their product line and its marketing approach in this growing category. We look forward to providing this innovative line to all of our valued customers nationwide.”

The announcement comes on the heels of the new Weego N-Series launch of patented, award-winning jump starters, designed and engineered in the United States.

 

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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