MAM Software To Demonstrate Latest Software Enhancements At AAPEX

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MAM Software To Demonstrate Latest Software Enhancements At AAPEX

Attendees will see the latest features added to MAM’s business management suite and e-commerce applications

Counterman Staff
By Counterman Staff
Published:

 

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mam-softwareMAM Software Inc., a leading provider of automotive business management solutions, is pleased to announce its participation in this years upcoming AAPEX show at Booth #2073 from November 1st-3rd at the Las Vegas Sands Expo Centre.

MAM will showcase updates to its business management solutions, including the latest version of Autopart, its Windows based point-of-sale, inventory and e-commerce system for parts distributors, retailers and jobbers; and Autopart Online, the Software as a Service (SaaS) version of Autopart that uses fully managed, remotely-hosted servers to eliminate the need for in-house server hardware and maintenance. The software has been made using Microsoft.NET to improve its speed and is future-proofed to be compatible with subsequent operating systems.

MAM will also demonstrate a range of complementary solutions, including the Warehouse Management Software (WMS) module. Integrating fully with Autopart, it offers extensive capabilities to manage stock movements throughout a warehouse, giving a clear, accurate picture of warehouse inventory at all times.

Other applications available for demonstration include SalesRep, a tablet application for off-site sales teams that connects to Autopart for easy access to essential account information; and Autocat+, MAM’s award-winning cloud-enabled electronic catalog that updates supplier information in as little as a few days.

AAPEX has been the one of the premier events during Automotive Aftermarket Industry Week (AAIW) for more than 25 years. AAIW, which also includes the SEMA show, is the largest aftermarket event in the world representing the $356 billion market. Over 2,200 manufacturers will be showcasing products, services and technologies to more than 44,000 visitors.

“The AAPEX and SEMA shows are great places for us to interact with our customers, partners, and potential users face-to-face,” said Lance Brierley, General Manager of MAM Software US.

“We have seen some great developments to our systems in the last year which we look forward to showcasing to a large audience. Over 100,000 professionals are expected to attend Automotive Aftermarket Industry Week who we’re excited to meet with to show how our products can help their businesses achieve great results.”

MAM will also be exhibiting at SEMA booth #40145

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Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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