MANN+HUMMEL Recognized By General Motors As A 2016 Supplier Of The Year

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Awards

MANN+HUMMEL Recognized By General Motors As A 2016 Supplier Of The Year

This award specifically recognized MANN+HUMMEL's air induction systems and was the company’s 22nd time receiving the award.

Counterman Staff
By Counterman Staff
Published:
At the presentation of the Supplier of the Year Award, from left: Wade C. Sheffer, Executive Director, Global Purchasing – Chassis Systems at General Motors; Kai Knickmann, President and General Manager Automotive OEM & Industrial Filtration at MANN+HUMMEL; Bill Peers, Senior Key Account Manager for GM at MANN+HUMMEL; James Danahy, Executive Director, Global Functional Leader Chassis Engineering at General Motors

MANN+HUMMEL was named a Supplier of the Year by General Motors during their 25th annual ‘Supplier of the Year’ awards ceremony held Thursday, March 30 in Orlando, Florida. This award specifically recognized MANN+HUMMEL’s air induction systems and was the company’s 22nd time receiving the award. For this special achievement, MANN+HUMMEL was recognized with an additional Silver Anniversary Award.

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From left, John C. Berg, Global Commodity Manager Air Induction at General Motors; Bill Peers, Senior Key Account Manager for GM at MANN+HUMMEL; Kai Knickmann, President and General Manager Automotive OEM & Industrial Filtration at MANN+HUMMEL; Steve Kiefer, Senior Vice President, Global Purchasing and Supply Chain at General Motors

“This recognition as a Supplier of the Year is a clear reflection of MANN+HUMMEL’s commitment to excellence”, said Steve Kiefer, General Motors Vice President, Global Purchasing and Supply Chain. “The company has been a Supplier of the Year for 22 of the past 25 years. To honor this great achievement, we also present the GM Silver Anniversary Award to MANN+HUMMEL.”

Kai Knickmann, President and General Manager Automotive OEM & Industrial Filtration at MANN+HUMMEL, accepted the award together with Bill Peers, Senior Key Account Manager for GM. “During our decades of partnership with GM, we have never failed to impress with our innovative technology and the unwavering premium quality of our products,” says Knickmann. “Our teams are incredibly proud of this fact and see it as validation of the way in which we work.”

GM recognized 118 of its best suppliers from 15 different countries who have consistently exceeded GM’s expectations, created outstanding value, or brought new innovations to the company. Winning suppliers were chosen by a global team consisting of members from GM purchasing, engineering, quality, manufacturing, and logistics executives, and were selected based on performance criteria in product purchasing, indirect purchasing, customer care and aftersales, and logistics.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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