New AAPEX 2018 Forum to Discuss Retrofitting Advanced Driver-Assistance Systems

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New AAPEX 2018 Forum to Discuss Retrofitting Advanced Driver-Assistance Systems

Experts will dive deep into what these products are, how many vehicles can be retrofitted, the potential for reducing fatalities, the potential for new business opportunities and how these products can be properly installed on today’s vehicles.

Counterman Staff
By Counterman Staff
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AAPEX 2018 has lined up leading experts of advanced driver-assistance systems (ADAS) to discuss the growing number of technologies and products that can be installed on millions of vehicles to make them safer.

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Experts will dive deep into what these products are, how many vehicles can be retrofitted, the potential for reducing fatalities, the potential for new business opportunities and how these products can be properly installed on today’s vehicles.

The new ADAS Forum – “Saving Lives Through Retrofitting ADAS on Existing Cars” – is scheduled for 10 a.m. to 11:30 a.m. local time on Thursday, Nov. 1, at The Venetian in Las Vegas.

The panel of experts includes:

  • Chris Cook, president of the Mobile Electronics Association
  • Jim Warren, executive director of the Vision Zero Automotive Network
  • John Waraniak, vice president of vehicle technology for the Specialty Equipment Market Association (SEMA)
  • Chris Gardner, vice president of the Automotive Aftermarket Suppliers Association (AASA) and moderator of the forum

In addition to learning about new products and opportunities for saving lives with currently available aftermarket safety technology, attendees also will gain a better understanding of the direction, relevance and importance of ADAS technology to the future of the aftermarket industry.

The ADAS Forum is part of the comprehensive AAPEXedu program at this year’s event. The Forum and all AAPEXedu sessions are included in the AAPEX online registration fee, which is $40 (U.S.) through Friday, Oct. 12. To register, visit www.aapexshow.com/attendee.

AAPEX, which represents the $740 billion global automotive aftermarket industry, will take place Oct. 30 through Nov. 1 at the Sands Expo in Las Vegas.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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