Raybestos Adds to Lineup of Brake Calipers

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Raybestos Adds to Lineup of Brake Calipers

“We have made significant investments in research, development, testing and inventory levels to ensure timely shipments of top-quality calipers that provide all-weather protection and durability, while inhibiting rust and extending product life,” said Kristin Grons, marketing manager, Brake Parts Inc.

Counterman Staff
By Counterman Staff
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Raybestos has expanded its caliper line with the addition of more new part numbers for its Opti-Cal premium new brake calipers and RPT Rust Prevention Technology plated brake calipers.

 “We have made significant investments in research, development, testing and inventory levels to ensure timely shipments of top-quality calipers that provide all-weather protection and durability, while inhibiting rust and extending product life,” said Kristin Grons, marketing manager, Brake Parts Inc (BPI). “By adding more caliper coverage of popular domestic and import nameplate applications, we continue to meet the needs of our valued customers.”

Designed and manufactured to strict Raybestos engineering specifications, Opti-Cal premium calipers offer “original-equipment precision at a fraction of the cost of OE,” according to BPI.

“With 100 percent new components, no core return and lower warranty rates, Opti-Cal calipers provide hassle-free installation and optimal performance,” the company said.

RPT Rust Prevention Technology plated brake calipers are premium-quality, remanufactured calipers that function and fit like OE, according to the company.

“RPT calipers are friction-ready and engineered for safe, leak-free operation,” BPI said. “The plated brake calipers maintain their high-quality appearance and deliver continued functionality throughout their extended service life.”

For more information about Raybestos Opti-Cal new brake calipers or RPT Rust Prevention Technology plated brake calipers, contact your Raybestos representative or visit www.raybestos.com.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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