Taipei, Taiwan, Site Of Unique Four-in-One Automotive, Motorcycle Shows

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Taipei, Taiwan, Site Of Unique Four-in-One Automotive, Motorcycle Shows

TAITRA officials say the combined AMPA and AutoTronics shows were expected to attract 6,500 buyers and generate more than $1.3 billion in business. This year marks the 29th AMPA show and eighth AutoTronics show.

Mark Phillips
By Mark Phillips
Published:

TAIPEI, Taiwan — More than 1,100 exhibitors with 3,030 booths packed the NANGANG Exhibition Hall in Taipei for the combined 2013 Taipei International Auto Parts & Accessories Show (TAIPEI AMPA) and Taipei International Automobile Electronics Show (AutoTronics Taipei).

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The organizer of the shows, Taiwan External Trade Development Council (TAITRA), says the turnout for shows, held April 10-13, is a 6.7 percent increase over last year’s show. In another part of the city, two other shows were held: the Taiwan International Motorcycle Show and the Taiwan International Electric Vehicle Show. Organizers say the combined four-in-one shows are a first for Asia.

tyc garnered two awards — one for its adaptive front lighting (afs) headlamp and the other for its full led tail lamp. TAITRA officials say the combined AMPA and AutoTronics shows were expected to attract 6,500 buyers and generate more than $1.3 billion in business. This year marks the 29th AMPA show and eighth AutoTronics show.

In prepared remarks, Dr. Chih-Kang Wang, chairman of TAITRA, said, “Taiwan’s automotive parts and accessories industry is highly export-oriented and has proven itself to be extremely competitive in overseas markets. There are around 2,800 automotive parts and accessories manufacturers in Taiwan, of which nearly 90 percent are oriented toward the domestic and overseas aftermarket segment.”

Michael Hu, of Depo Group/Maxzone Auto Parts, displayed company headlamp prototypes. Representatives from buyers such as Audi, Fiat and Advance Auto Parts attended the shows. A total of 434 buyers from the United States attended.

TAITRA arranged for at least 110 firms exhibiting at the show to meet with 41 international buyers, for a total of 782 one-on-one sessions.

Twelve Taipei AMPA innovation awards were announced.

In the auto parts segment, recipients were: TYC Brother Industries Co. Ltd. for its adaptive front lighting (AFS) headlamp. The company also won another award for its full LED tail lamp. In addition, Nankang Rubber Tire Corp. received an award for its ECO-2 tire.

AMPA also awarded several companies in the accessories
category. Those were:

• Zung Sung Enterprise Co. Ltd. for its non-polar jump starter
• ATBS Technology Co. Ltd. for its iOBD2 TPMS
• Whetron Electronics Co. Ltd. for its forward safety warning system
• Cub Elecparts Inc. for its TPMS system
• Red Heart Enterprise Co. for its common vehicle Seat Slider Rail
 
In the auto electronics finished products category, the winners were:
• E-Lead Electronic Co. for its car navigation with flat surface
(EL-918C)
• Holux Technology for its Hypo-Vigilance/Fatigue Detector DFD-100B
• Jet Optoelectronics Co. for its car entertainment system
• Mobiletron Electronics for its economy, high-sensitivity, anti-glare night vision camera.

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Auto Industry

Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

Read Full Article

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