Uni-Select Canada Announces Winners of Supplier Awards

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Uni-Select Canada Announces Winners of Supplier Awards

The awards recognize the achievements, innovation and outstanding service of Uni-Select’s suppliers.

Counterman Staff
By Counterman Staff
Published:

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Uni-Select announced the winners of its Canadian Supplier Awards, during an Oct. 31 breakfast at AAPEX in Las Vegas.

The awards recognize the achievements, innovation and outstanding service of Uni-Select’s suppliers.

Uni-Select honors its suppliers “to show them that the corporation is truly appreciative and grateful for the hard work they put into providing Uni-Select with best service.”

“At Uni-Select, we deeply value the quality of the relationship we have with our suppliers, ” said Miguel Angers, vice president merchandising. “They are a fundamental component of our corporation’s success and this is why it is important for us to acknowledge their great work and recognize them every year with the Canadian Supplier Awards.”

Diamond Award

  • Winner: PPG Canada

The Diamond Award is the most prestigious of the Supplier Awards. The prize recognizes a dependable, detail-oriented supplier that provides the best support to Uni-Select customers. The award recognizes the quality of sales tools, fill rate, lead time, inventory management, service (training, tech support) and manpower support, among others.

Golden Ally Awards

Three prizes called The Golden Ally are awarded in recognition of sales and marketing achievements.

Sales Tools for Independent Jobbers and Installers

  • Winner: Tenneco

Sales Tools for Independent Jobbers and Installers recognizes a supplier that provided an innovative sales tool designed to help jobbers sell to a shop owner or to help installers explain and sell maintenance or a service to a customers.

Marketing Campaign of the Year

  • Winner: Shell Canada Products

The recipient’s campaign had to be focused on developing sales at the installer level to support them in offering the best solutions to their customers.

Training and Technical Support

  • Winner: Gates Canada

The category honors a supplier that provided efficient and innovative training material designed to simplify technical education on installation or specialized maintenance. It also can be awarded to a supplier that provided professional technical support material and/or online and phone technical support through an e-catalog or website.

Tech-Savvy Award – New Technology

  • Winner: Blue Streak Hygrade Motor Products

The award goes to the supplier that has developed and implemented the most user-friendly and innovative IT program to support sales development at the independent jobber or installer level.

Achiever Awards

In recognition of their sales growth, three suppliers received the Achiever Award. These winners’ sales-growth performances were the highest of all of Uni-Select’s suppliers in their respective categories.

Automotive Parts

  • Winner: Wilson Auto Electric

Paint and Body Equipment

  • Winner: AkzoNobel Coatings

Tools and Equipment

  • Winner: SureWerx

Partners from the Beginning

As Uni-Select celebrates its 50th anniversary in 2018, the company recognized 11 suppliers that have been partners since its beginning:

  • Docap Distribution
  • Federal-Mogul Motorparts
  • Valvoline Canada
  • Tenneco
  • MANN+HUMMEL Filtration Technology Canada
  • 3M Canada
  • Exide Technologies Canada
  • Kleen-Flo Tumbler Industries
  • Phillips & Temro Industries
  • SKF Canada
  • PPG Canada

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Customer service should be your number one priority, and it all starts with the greeting.

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Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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