ASE P2: Emission Controls

ASE P2: Emission Controls

Most emission control parts require little if any scheduled maintenance, but replacement may be necessary if the "Check Engine" light is on, the vehicle has failed an emissions test or is experiencing a drivability problem.

Most emission control parts require little if any scheduled maintenance, but replacement may be necessary if the “Check Engine” light is on, the vehicle has failed an emissions test or is experiencing a drivability problem. Emission control components include the Positive Crankcase Ventilation (PCV) valve, the Exhaust Gas Recirculation (EGR) valve, the Evaporative Emission Control System (EVAP) vapor canister and purge valves, the Catalytic Converter, Oxygen sensors and all of the engine’s other engine management sensors.
PCV valves route moisture and crankcase blowby vapors back to the intake manifold to be reburned. The PCV valve should be inspected and cleaned every 50,000 miles, or replaced as needed (if clogged or malfunctioning).

The EGR valve routes a small amount of exhaust gas into the intake manifold when the engine is accelerating or under load to reduce NOX emissions and to help prevent engine-damaging detonation (spark knock). Older vehicles typically have a vacuum-operated EGR valve while many newer vehicles have an electronic EGR valve. Some engines do not require EGR to meet emission standards. Carbon buildup around the base of an EGR valve or in the manifold ports can cause problems, as can a failure of the EGR valve itself, its control circuit or position sensor. Replacement EGR valves must have the correct flow calibration for the application.

The EVAP system (charcoal vapor canister and control valves) prevent the escape of gasoline fumes into the atmosphere. Leaky hose connections, faulty control valves or a loose or leaky gas cap can cause EVAP problems that will turn on the Check Engine light. In many cases the problem is a gas cap that is not sealing tightly. Replacing the cap solves the problem.

The catalytic converter reduces NOX, HC and CO pollutants in the exhaust. The converter is covered under a 8-year/80,000 mile emissions warranty, but may have to be replaced if it is clogged or becomes contaminated and is not operating at normal efficiency. Aftermarket replacement converters must the be the same type as the original, and OBD certified for 1996 and newer vehicles.

O2 sensors mounted in the exhaust manifolds signal the PCM if the engine is running lean (too much air) or rich (too much fuel) so the PCM can control the fuel mixture. An O2 sensor mounted behind the catalytic converter monitors catalyst efficiency. O2 sensors can fail or become sluggish with age causing a drop in fuel economy and higher emissions. Some vehicle manufacturers have a recommended replacement interval for O2 sensors but most do not. If one O2 sensor has failed, replacing all of the O2 sensors at the same time is recommended.

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Customer service should be your number one priority, and it all starts with the greeting.

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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