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Counterman has been serving auto parts jobbers, retailers and distributors since 1983.
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ShowMeTheParts Mobile App Launched by AP Exhaust

The new AP Exhaust app, available for both iPhone and Android devices, makes it easy to find the correct part for one of the most strictly regulated pieces on cars today — catalytic converters, the company says.

Counterman Staff
By Counterman Staff
Published:

AP Exhaust App

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ShowMeTheParts (a division of Vertical Development Inc.) has launched a collaboration with AP Exhaust Technologies Inc. to power its new mobile app. The new AP Exhaust app, available for both iPhone and Android devices, makes it easy to find the correct part for one of the most strictly regulated pieces on cars today — catalytic converters. The AP Exhaust app zeroes in on the proper converter using information from the VIN, either by scanning a barcode or by entering the vehicle’s license plate number.

AP’s mobile app couples regular updates from the ShowMeTheParts database with the accuracy of VIN and license plate lookups to allow shops to feel confident that they are installing the correct converter.

“AP Exhaust is thrilled to announce the launch of our new mobile app, powered by Vertical Development’s ShowMeTheParts. Mechanics will find the license plate lookup feature most useful, since they will know the correct replacement parts for a vehicle upon the customer’s arrival or even when taking an appointment over the phone,” shared Gary Nix, director of marketing for AP Exhaust Technologies.

“Utilizing the ShowMeTheParts database and search functionality, the AP Exhaust app matches a license plate number with the correct VIN. The result is a list of compatible parts from all of AP’s lines, from ANSA and AP stock solutions to XLERATOR and Silverline performance exhausts,” he concluded.

ShowMeTheParts offers information on more than 300-plus suppliers and manufacturers of aftermarket replacement parts.

“AP Exhaust adds items and interchanges to its lines regularly and releases a series of bulletins every month or two. With a traditional catalog, that would mean mechanics and parts professionals would need to cross-reference dozens of bulletins with the yearly paper catalog to find a match. With the ShowMeTheParts mobile integration, AP can add entries as soon as products are released, so users will always have up-to-date information when looking up catalytic converters using the new AP mobile app,” says Jay Wright, president of Vertical Development.

“Vertical Development strives to be on the cutting edge of technology. We believe that utilizing the newest tech enables us to accomplish our mission of breaking down any roadblocks that exist between our users and the most current, correct data in the Aftermarket,” he added.

To put ShowMeTheParts software to work for your brand or company, visit VerticalDev.com or call (847) 609-9540.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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