Carl Edwards' Victory Earns Charitable Contribution From Bosch To Speedway Children's Charities 

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Carl Edwards’ Victory Earns Charitable Contribution From Bosch To Speedway Children’s Charities 

To date in 2016, Bosch has contributed $8,000 to the charities of its sponsored teams, $5,000 of which has been earned by Joe Gibbs Racing teams.

Counterman Staff
By Counterman Staff
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BROADVIEW, Ill. – Carl Edwards drove his Bosch-equipped No. 19 Comcast Business Joe Gibbs Racing Toyota Camry into victory lane at the Food City 500 at Bristol Motor Speedway on Sunday, securing his first win of the 2016 NASCAR Sprint Cup Series season. Starting from the pole for the second consecutive week, Edwards led 276 of 500 laps during the race. In recognition of Edwards’ Sprint Cup Series victory, the Bosch Automotive Aftermarket NA Giving Track Program is making a $1,000 charitable contribution to Speedway Children’s Charities. To date in 2016, Bosch has contributed $8,000 to the charities of its sponsored teams, $5,000 of which has been earned by Joe Gibbs Racing teams.

Speedway Children’s Charities works to help children in educational, financial, social and medical need in order to help them lead productive lives. Providing funding for hundreds of non-profit organizations throughout the nation that meet the direct needs of children, Speedway Children’s Charities believes that every child should have the same opportunities no matter what obstacle they are facing.

“Maintaining a commanding presence throughout Sunday’s race, Carl displayed resolve and confidence as he claimed his first victory of the season,” said Tony Pauly, director of advertising and brand management for Robert Bosch LLC, Automotive Aftermarket North America. “We are proud to support some of the best teams in motorsports including Joe Gibbs Racing with Bosch parts and services, and through charitable contributions to the organizations of their choice through the Bosch Giving Track program.”

Bosch involvement in motorsports dates back to the early 1900’s, and it has been equipping NASCAR teams with parts and technical advice since 1991. In 2012, when the NASCAR Sprint Cup Series made the move from carbureted engines to more efficient fuel injected engines, Bosch became the sport’s exclusive oxygen sensor supplier. Beginning in 2016, Bosch has expanded its agreement with NASCAR to include fuel injectors and fuel pumps.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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