New Epicor Eagle For The Automotive Aftermarket Software Designed To Help Businesses Drive Sales, Customer Satisfaction

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Counterman has been serving auto parts jobbers, retailers and distributors since 1983.
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New Epicor Eagle For The Automotive Aftermarket Software Designed To Help Businesses Drive Sales, Customer Satisfaction

New features available through the latest Eagle software cover virtually every functional area within a vehicle parts enterprise, from purchasing and inventory management to accounting and point of sale (POS) operations.

Counterman Staff
By Counterman Staff
Published:

epicor

Epicor Software Corp. a global provider of industry-specific enterprise software to promote business growth, has introduced a new version of its Epicor Eagle for the Automotive Aftermarket software featuring dozens of additional business-building capabilities and other enhancements designed to drive sales growth and increased operational efficiency for distributors and jobbers of automotive and commercial vehicle replacement parts.

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A majority of these enhancements are also available to users of the optional, free Epicor Eagle N Series software interface, which offers highly streamlined process flows engineered to help users of all skill levels leverage the full power of the Eagle software.

New features available through the latest Eagle software cover virtually every functional area within a vehicle parts enterprise, from purchasing and inventory management to accounting and point of sale (POS) operations. Several new capabilities are designed to help users increase sales and enhance service levels, while others reduce the process steps and time needed to complete a variety of common tasks.

Among the leading new capabilities are Europay, Mastercard, and Visa (EMV) “smart card” functionality for Eagle software users who rely on the Epicor Payment Exchange or First Data credit card processing solutions. Smart card technology is quickly becoming the predominant choice of U.S.-based banks. According to MasterCard, more than two-thirds of MasterCard-branded credit cards issued in the U.S. now feature embedded computer chips, an increase of 51 percent since Oct. 1, 2015. The Payments Security Task Force projects that by the end of 2017 nearly all cards issued in the U.S. will feature chip technology.

Also featured in the software is a timesaving new centralized workflow for Physical Inventory processes, with all tasks now consolidated into the Physical Inventory Posting (PIP) application. A helpful new PIP toolbar offers easy access to several new functions, while users also have significantly more flexibility in selecting and managing parts to be counted as part of the Physical Inventory process.

A new Vendor Report Card feature enables users to quickly move relevant data into the Epicor Compass analytics application for a complete vendor performance analysis. This new capability is designed to help Eagle for the Automotive Aftermarket software users negotiate the best possible terms and promote better service by showing vendors how well they are meeting key performance targets.

“Eagle software continues to bring important new capabilities to virtually every area of a parts distributor or jobber’s business,” said Scott Thompson, vice president, automotive, analytics and content, Epicor Americas. “These new features demonstrate our commitment to help Epicor customers outperform their competition in every selling situation.”

Additional features and related enhancements include integration with Microsoft Dynamics GP accounting software, increased launch speed of Eagle N Series applications, several new Dynamic Promotions options, the ability to issue Automated Clearing House (ACH) payments to vendors, and a cloud-based, live Eagle Online Help feature that offers the correct help files based on the user’s system configuration.

To learn more about the latest version of Epicor Eagle for the Automotive Aftermarket software and the Epicor Eagle N Series solution, please contact your Epicor representative, call Epicor toll-free at 888-463-4700 or email [email protected].

 

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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