Continental Launches New 2016 VDO TPMS Replacement Parts Catalog

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Continental Launches New 2016 VDO TPMS Replacement Parts Catalog

The catalog features an application section and an illustrated Buyer’s Guide with individual listings for REDI-Sensor multi-application sensors, OE sensor assemblies and service kits.

Counterman Staff
By Counterman Staff
Published:

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ALLENTOWN, Pa. – Continental Commercial Vehicles & Aftermarket, manufacturer and supplier of VDO OE-engineered instrumentation and replacement parts, has just released its new 2016 VDO TPMS Replacement Parts Program catalog. In addition to the latest application validations for VDO REDI-Sensor Multi-Application TPMS sensors and VDO TPMS OE sensors and service kits, the catalog features an application section and an illustrated Buyer’s Guide with individual listings for REDI-Sensor multi-application sensors, OE sensor assemblies and service kits.

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Also included are torque specifications, installation tips, service kit guide, make/model index, OE cross reference, REDI-Sensor cross reference and product information and contact information.

Expanded REDI-Sensor coverage
The new catalog showcases the latest application validations for the VDO REDI-Sensor Multi-Application TPMS Sensor Service Solution. REDI-Sensor SE10002A increases coverage for over 3 million additional vehicles, while fully retaining all of the applications of SE10002. Overall, the VDO REDI-Sensor program now covers over 89 million vehicles and the coverage keeps growing daily.

Only five REDI-Sensor sensor assemblies are needed to replace over 244 OE sensors and deliver widespread coverage for domestic, Asian, and European cars, trucks, SUVs, crossovers and vans from 2002 to 2016.

According to Lindsay Smith, TPMS Associate Product Manager, “The overall VDO TPMS Replacement Parts Program has also been expanded with additional coverage of OE sensors and service kits for a wider range of domestic, European and Asian vehicles. The part numbers in our new VDO 2016 TPMS Replacement Parts Catalog represent over 244 million sensor service opportunities and demonstrate Continental’s ever present and ongoing commitment to innovation, quality, and coverage.  It is our pledge and obligation to keep our customers profitable and ahead of the competition.”

Most versatile TPMS Sensor on the market
As TPMS service grows more complex, service professionals can continue to count on VDO REDI-Sensor to bring simplicity, ease of installation and better sales and profit potential to TPMS service. Unlike sensors that require programming, cloning and the purchase of specialized programming tools, software or training, no additional purchases or training are needed to get started with REDI-Sensor sensors because they are already pre-programmed from the factory and designed to follow existing OE vehicle relearn procedures.

Ready to install right out of the box 
REDI-Sensor is ready to use right out of the box and works with all major TPMS scan tools. Auto parts retailers can deliver REDI-Sensor without worrying whether their customers have the necessary TPMS scan tools necessary to work with it. If a shop has the tools and know-how to service OE sensors, it’s ready for REDI-Sensor!

Continental is one of the industry’s leading innovators and manufacturers of complete Tire Pressure Monitoring Systems, sensors and service parts, as well as passenger and commercial vehicle tires. All VDO branded TPMS replacement parts are made in ISO-certified facilities to the same quality standards as the parts supplied to automakers worldwide.

For more information, visit: www.redi-sensor.com or contact: [email protected].

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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