Bosch To Present Smart Solutions For Tomorrow's Car Repair Shops At Automechanika

Bosch To Present Smart Solutions For Tomorrow’s Car Repair Shops At Automechanika

The connected workshop can be experienced at the Bosch booth at Automechanika in hall 9.

bosch-automechanika

At Bosch, the “Connected Workshop,” its interaction with other web-based services and the application of augmented reality will be a key topic at Automechanika 2016. At the 2,400 m2 Bosch exhibition booth in hall 9, the connected workshop of the future can be experienced live between Sept. 13-17, 2016. Several product presentations, taking place at the top of each hour, allow the visitors to get to know latest Bosch solutions in an interactive manner.

Intelligent data processing, the “Internet of Things” and increased networking of products with their environment bear a huge potential for automotive workshops. They ease the scheduling and planning of workshop appointments and improve the individual working steps in servicing. Vehicle data and the repair history are already available once the vehicle arrives at the workshop. The diagnostic equipment automatically exchanges data with one another and important manufacturer information can be accessed by the workshop professional in real time.

The connected workshop: Bosch Connected Repair
At Automechanika 2016, Bosch will first present its Connected Repair software. Connected Repair connects Bosch diagnostic equipment already available at the workshop. Without delay, once collected vehicle data is also made available to and on all other computer-based systems. In order to access the data of an already identified vehicle, the user just has to enter the respective vehicle’s license plate or the vehicle identification number (VIN) at the work station in use.

For subsequent workshop appointments, no additional identification is required. By means of the license plate or VIN, the complete vehicle history including all test results can be accessed at any work station and at any time. In addition, the software uses an innovative vehicle identification allowing the individual test devices to complement specific parameters. At a future appointment, these identification parameters are then used again. This saves set-up times at the individual work stations, eases the processes and prevents unnecessary duplication of work.

Using a photo feature, the vehicle condition can be documented by the workshop at a standardized and printable protocol. This allows informing the customers about necessary repairs in a transparent manner.

By means of an activation code, the software is activated for the connection of the whole workshop. It can then be used on any one of the workshop’s computers. For optimum performance, Bosch recommends to set up a separate server unit. Information on the vehicle’s life cycle can then be saved centrally and accessed at each individual work station if required. Using a standard interface, even the connection with most of the dealer-management systems is possible, too.

So far, the following Bosch systems can be connected using Bosch Connected Repair:

  • ACS 752 air-conditioner service unit
  • Esitronic 2.0 / KTS 5xx workshop-software package
  • FWA 9000 and FWA 4630 wheel-alignment systems
  • FSA 500 vehicle system analysis

By the end of 2016, the following systems will have been integrated as well:

  • FSA 7xx vehicle system analysis
  • HTD 815 headlight tester
  • BEA 750 and BEA PC DE emission analyzer

Augmented Reality: Having an eye on key information at the right time

Additional information displayed by augmented reality is the key to an ever more sophisticated world of technology. It is increasingly difficult for automotive mechatronics to gain all required knowledge at everyday work and to apply it accordingly. Being able to access latest critical information at the right moment increases product understanding and saves time – the customers benefit from improved quality at repairs and the workshop from quicker processing.

Pointing the device camera onto the vehicle, required additional information can be integrated into the real image using a tablet computer or smart glasses. This information can reach from explanatory texts and instructions, manuals or circuit diagrams, three-dimensional objects or photos down to videos. In this manner, even hidden components or cable harnesses can be displayed – a feature held in high regard by the mechatronics. The time required to perform sophisticated repair tasks can thus be reduced by 10 to 15 percent. Additional areas of application include apprenticeship, trainings and sales.

In order to create efficient augmented reality applications, Bosch created the Common Augmented Reality Platform (CAP) allowing the fast and easy integration of digital and visual contents, for instance into technical documentation. This cross-platform system works independently from specific tracking and rendering technologies. Bosch assumes that by 2018, the first workshops will already be working with such Augmented Reality applications.

Besides latest diagnostic equipment such as KTS 560 / 590 and the digital HTD 815 headlight tester, additional product highlights concerning the parts range will also include the M Li-ion motorcycle battery and the newly integrated product line Bosch steering systems. Furthermore, new connected telematics solutions for small and medium-sized businesses, which will be available for workshop customers, are presented as well.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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