Register Your National Car Care Month Event At www.carcare.org

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Register Your National Car Care Month Event At www.carcare.org

Each year during National Car Care Month, hundreds of community car care events are conducted nationwide by independent repair shops, auto parts stores, vocational schools and other aftermarket organizations.

Counterman Staff
By Counterman Staff
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BETHESDA, Md. — The Car Care Council is promoting 2015 National Car Care Month community car care events via Facebook, Twitter and their website when businesses and aftermarket organizations register their events on the council’s website at http://www.carcare.org/industry-participants/host-an-event/.

“Holding a car care event during National Car Care Month in April is a great way to drive consumers to your business and build positive brand awareness in your community,” said Rich White, executive director of the Car Care Council. “For motorists, the events are the perfect opportunity to make sure their vehicles are running reliably for the spring and summer driving seasons. They also learn how much they can save in the long run through proper vehicle maintenance.”

Each year during National Car Care Month, hundreds of community car care events are conducted nationwide by independent repair shops, auto parts stores, vocational schools and other aftermarket organizations.

The council offers an ‘Industry Tool Box’ to help aftermarket companies and organizations to find everything they need to participate or get involved with National Car Care Month in April, from promotional materials to event planning. The tool kit can be found by visiting www.carcareindustry.com.

The Car Care Council is the source of information for the “Be Car Care Aware” consumer education campaign promoting the benefits of regular vehicle care, maintenance and repair to consumers. For a free copy of the council’s popular Car Care Guide or for more information, visit www.carcare.org.

 

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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