Automotive Parts Headquarters Announces Acquisition Of Hedahls

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Automotive Parts Headquarters Announces Acquisition Of Hedahls

As a result of the acquisition, Hedahls' 22 locations will be rebranded as Hedahls Auto Value and bring APH’s corporate store count to 121.

Counterman Staff
By Counterman Staff
Published:

ST. CLOUD, Minn. — Automotive Parts Headquarters Inc. (APH), a third-generation, family owned auto parts distributor and store group, has announced the acquisition of Hedahls Inc., a leading auto parts wholesaling company with 22 branch locations in four states. As a result of the acquisition, Hedahls’ 22 locations will be rebranded as Hedahls Auto Value and bring APH’s corporate store count to 121.

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Hedahls Inc., owned and operated by third-generation family member Dick Hedahl, has been in business since 1906. Headquartered in Bismarck, N.D., Hedahls’ network of 22 stores serve Minnesota, North Dakota, South Dakota and Montana. NEMAC Warehouse and BENCO Equipment Co. are also included in the sale.

“We are delighted to welcome Hedahls to the APH family. They’ve built an impressive team and have provided a high level of service to their customers for more than 110 years,” said Corey Bartlett, president and CEO of APH. “We’re excited to add Montana and South Dakota to the list of states that we serve!”

Dick Hedahl, president and CEO of Hedahls, said, “As we looked at the future for Hedahls, we recognized APH as a natural fit to continue our growth. The APH team has a strong culture, and we share the same values and focus on taking care of customers and employees. Additionally, the APH team has the experience and resources available to provide great opportunities for our team and great solutions for our customers.”

About Automotive Parts Headquarters Inc.

Automotive Parts Headquarters Inc. (APH) is a third generation family-owned aftermarket auto parts distributor based in St. Cloud, Minn. APH was established in 1920 in Minneapolis, as National Bushing & Parts Company and today operates Auto Value stores throughout Minnesota, Wisconsin, North Dakota, South Dakota, Michigan and Montana. With its network of 121 corporate stores and 35 independent stores, APH is consistently ranked in Babcox Media’s Top 20 Super Stores ranking of aftermarket distributors. The company employs 1,000 employees. For more information, visit www.autopartshq.com.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

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By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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