Tenneco Expands Walker Ultra Catalytic Converter, Walker Quiet-Flow SS Muffler Coverage

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Tenneco Expands Walker Ultra Catalytic Converter, Walker Quiet-Flow SS Muffler Coverage

The company introduces 36 Walker part numbers representing more than 10 million potential replacement opportunities.

Counterman Staff
By Counterman Staff
Published:

Tenneco has expanded its Walker Emissions Control product line to include 14 additional EPA-compliant Walker Ultra direct-fit catalytic converters, six new Walker Quiet-Flow SS direct-fit stainless steel mufflers and 16 new pipe, resonator assembly and hardware part numbers. The new parts cover a combined total of 192 late-model applications representing more than 10 million potential replacement opportunities.

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The new Walker Ultra part numbers extend the brand’s EPA-compliant, direct-fit converter line to 106 additional late-model Chevrolet, Dodge, Ford, GMC, Honda, Hyundai, Kia, Lexus, Lincoln and Toyota applications. Six of the new Ultra converters are manifold designs with coverage including 2013-2015 Ford Police Interceptor Sedan and Police Interceptor Utility, Ford Taurus, Lincoln MKS, and Lincoln MKT (all V6); 2012-2014 Hyundai Accent, Kia Rio and Kia Soul (all L4); 2015 Hyundai Veloster L4; 2013-2015 Toyota Avalon (L4); 2012-2015 Toyota Camry (L4); and several other popular applications.

Engineered for OBDII vehicles, Walker Ultra direct-fit converters feature the right loading of precious metals and a high-technology washcoat. These units offer original equipment-style design and fit, including hangers, flanges and brackets, to help shops save time while performing a complete, high-quality installation.

Tenneco introduced premium Walker Quiet-Flow SS direct-fit stainless steel mufflers for the following applications: 2011-2016 Ford F-250 and F-350 Super Duty (V8); 2008-2012 Honda Accord (V6); 2003-2008 Infiniti FX35 (V6); 2010-2013 Mazda 3 (L4); and 2008-2013 Mitsubishi Outlander (L4).

Featuring 100-percent stainless steel construction, Quiet-Flow SS mufflers resist rust-out more than three times longer than competitors’ premium aluminized mufflers. In addition, each unit includes a variety of advanced features engineered to deliver original equipment-style performance and sound.

To learn more about Walker Emissions Control products, contact your Walker supplier and/or log on to www.walkerexhaust.com.

Tenneco is an $8.6 billion global manufacturing company with headquarters in Lake Forest, Illinois and approximately 31,000 employees worldwide. Tenneco is one of the world’s largest designers, manufacturers and marketers of clean air and ride performance products and systems for automotive and commercial vehicle original equipment markets and the aftermarket. Tenneco’s principal brand names are Monroe, Walker, XNOx and Clevite Elastomer.

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Auto Industry

Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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