Jacob Tully Named 2017 Mitchell 1/ASE Technician Of The Future

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Jacob Tully Named 2017 Mitchell 1/ASE Technician Of The Future

Jacob Tully was named the 2017 Mitchell 1/ Automotive Service Excellence (ASE) Master Automobile Technician of the Future during the ASE Fall Board of Governors Meeting and Annual Technician Awards in San Diego.

Counterman Staff
By Counterman Staff
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POWAY, California – Jacob Tully was named the 2017 Mitchell 1/ Automotive Service Excellence (ASE) Master Automobile Technician of the Future during the ASE Fall Board of Governors Meeting and Annual Technician Awards in San Diego.

Tully received a $1,000 cash prize, a one-year subscription to ProDemand auto repair software from Mitchell 1, and airfare and hotel accommodations to attend the event to receive his award.

“We would like to congratulate Jacob on being named the 2017 Technician of the Future,” said Nick DiVerde, senior marketing director for Mitchell 1. “His accomplishments have demonstrated his commitment to excelling in his chosen field and we know he will be successful in his future endeavors.”

Tully graduated top of his class from Universal Technical Institute in Orlando, and currently is enrolled in the institute’s BMW STEP training program.

Tully decided he wanted to become an automotive technician because he’s always had a passion for cars. After working for about a month at a neighbor’s independent service shop, he realized that was what he wanted to do for the rest of his life.

He credits his neighbor with being his mentor and teaching him about cars and how to service them. Tully sees his ASE certifications as the key to achieving his dream of one day working in a BMW dealership. In his free time, he enjoys working on his own car.

To qualify to win the Mitchell 1/ASE Technician of the Future award, the winner must be ASE certified, must have registered as a student, and have the highest cumulative test scores on the A4, A5, A6 and A8 tests.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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