WIX Filters Receives 2017 Relay For Life Top Team Award

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WIX Filters Receives 2017 Relay For Life Top Team Award

WIX Filters, a global manufacturer of filtration products, has been honored with the Top 10 Fundraising Team Award for raising $25,080 for Relay for Life of Gaston County, North Carolina.

Counterman Staff
By Counterman Staff
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GASTONIA, North Carolina – WIX Filters, a global manufacturer of filtration products, has been honored with the Top 10 Fundraising Team Award for raising $25,080 for Relay for Life of Gaston County, North Carolina.

“We’re honored to receive this award and proud to participate in initiatives like Relay for Life,” said Elyse Greenwell, senior human resources coordinator for WIX. “Staying involved in the community has always been an important aspect of our company culture, and we encourage all employees to participate in some way. We’re looking forward to continuing our support for Relay for Life and the American Cancer Society.”

The award is supported by a tradition of giving back through community initiatives, ranging from empowering future industry employees through the National FFA Organization to participating in local United Way volunteer programs.

For more than 12 years, WIX has participated in Relay for Life fundraising activities such as raffles, yard sales, cookouts, T-shirt sales and Thanksgiving turkey sales to help raise awareness and funding for cancer research. WIX Filters proudly accepted the award during a ceremony at the 2018 Relay for Life kickoff rally.

The 2018 Relay for Life of Gaston County will be held on April 27, 2018. For more information on WIX, visit wixfilters.com, and for additional details on Relay for Life, visit RelayforLife.org.

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Customer service should be your number one priority, and it all starts with the greeting.

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Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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