GM Recognizes Brake Parts Inc For Performance, Quality, Innovation

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Awards

GM Recognizes Brake Parts Inc For Performance, Quality, Innovation

This is the second time that McHenry, Illinois-based Brake Parts Inc has received a GM Supplier of the Year award.

Counterman Staff
By Counterman Staff
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McHENRY, Illinois – General Motors recently named Brake Parts Inc a 2017 GM Supplier of the Year, during the automaker’s 26th annual Supplier of the Year awards ceremony in Orlando, Florida.

GM recognized 132 of its best suppliers from 17 countries that have consistently exceeded GM’s expectations, created outstanding value or brought new innovations to the company. The announcement represented the most suppliers GM has recognized since debuting the Supplier of the Year event in 1992.

This is the second time that McHenry, Illinois-based Brake Parts Inc has received the award.

“This is an opportunity for General Motors to honor those suppliers who are truly the best of the best,” said Steve Kiefer, GM senior vice president, Global Purchasing and Supply Chain. “The automotive industry is transforming at an incredible rate. The relationships we have with our supply base means everything when it comes to delivering a strong vehicle lineup today and the cutting-edge vehicles and mobility services of tomorrow.”

More than 45 percent this year’s Supplier of the Year awardees are repeat winners from 2016.

GM’s Supplier of the Year award is reserved for suppliers who distinguish themselves by meeting performance metrics for quality, execution, innovation and total enterprise cost. Award winners represent companies that provide products and services to General Motors in the areas of vehicle components, supply chain and logistics, customer care and aftersales and indirect services.

“It is a great honor for BPI to be named a GM Supplier of the Year again this year,” said David Overbeeke, president and CEO of Brake Parts Inc. “This esteemed recognition is a testament to the work of the entire BPI team who are committed to consistently providing the high levels of performance, quality and innovation that GM expects from their suppliers. We look forward to continuing our longstanding partnership with GM for many years to come.”

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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