Performance Warehouse Acquisition

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Performance Warehouse in Pacific Northwest Acquired

With the deal, NPW will add two warehouses, bringing the company’s total number of warehouses to 19 across the United States and Canada.

Counterman Staff
By Counterman Staff
Published:

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National Performance Warehouse Companies (NPW), doing business as National Auto Parts Warehouse, has announced that it will acquire Performance Warehouse in the Pacific Northwest, again expanding the company’s presence on the West Coast. The transaction is expected to close on Oct. 15.

With the deal, NPW will add two warehouses, bringing the company’s total number of warehouses to 19 across the United States and Canada. The acquisition includes the Hillsboro, Oregon, and Tacoma, Washington, warehouses and four stores – three in California and one in Idaho.

Performance Warehouse was founded in 1969 and markets performance, truck accessories and traditional parts. NPW says the company’s business model and products closely align with its own. Both companies are members of the largest buying groups in traditional and performance, the Aftermarket Auto Parts Alliance and AAM Marketing, respectively.

Performance Warehouse will continue to operate with J.R. Moore at the helm, and industry veteran Mark Noble will oversee the two warehouse operations and the four stores, while Bonnie Delaney will join the NPW marketing team. The Baxter stores will continue to operate with Ken Moore, Jim Moore and Kim Cham.

“I have been associated with Lyle, J.R. and the Moore/Baxter families for many years,” said Larry Pacey, president and CEO of NPW. “The common lines and market strategy align with our service, so this is a perfect fit. They run a great operation and we are happy that we could make this deal and continue to expand into major markets.”

J.R. Moore added: “This was a great opportunity to join two businesses with many synergies. The similar culture of NPW and Performance Warehouse will be good for the customers and employees. We are glad to partner with another family run business and a growing company with a national footprint.”

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Auto Industry

Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

Read Full Article

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