Bar’s Leaks, Rislone and Hy-per Lube to Launch New Products, Updated Packaging at AAPEX 2018

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Counterman has been serving auto parts jobbers, retailers and distributors since 1983.
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Bar’s Leaks, Rislone and Hy-per Lube to Launch New Products, Updated Packaging at AAPEX 2018

It’s easy to find the Bar’s Leaks/Rislone/Hy-per Lube booth immediately inside the second-level Sands Avenue show entrance.

Counterman Staff
By Counterman Staff
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Bar’s Leaks will introduce four chemical stop-leak products at AAPEX 2018. The Bar’s Leaks/Rislone/Hy-per Lube booth (No. 3616) also will showcase a range of new packaging and label enhancements for many of the brands’ proven chemical solutions, the company said.

AAPEX 2018 runs from Oct. 30 through Nov. 1 at the Sands Expo in Las Vegas. It’s easy to find the Bar’s Leaks/Rislone/Hy-per Lube booth immediately inside the second-level Sands Avenue show entrance.

Stop by the booth for a first look at these new Bar’s Leaks solutions:

  • Super Transmission Fix (p/n 1416): Formulated to stop slipping, seal fluid leaks and reduce noise in all automatic, manual, CVT and dual-clutch transmissions.
  • Super Leak Fix (p/n 1305): Designed to seal and stop engine-oil, transmission, power-steering, hydraulic- and differential-fluid leaks.
  • Hydraulic Manual Clutch Fluid with Stop Leak (p/n 1350): Designed to stop leaks in all hydraulic-clutch applications, improve shifting and increase clutch life.
  • Hydraulic Seal (p/n H60): Developed to repair hydraulic-fluid leaks, reduce friction and wear, extend fluid and system life, and renew seals and O-rings in dump trucks, forklifts, loaders, agricultural, construction and industrial equipment.

“We’ve spent a lot time developing and testing these four new products and are excited to introduce them at AAPEX,” said Clay Parks, vice president of development. “Come by to learn how the new products and other Bar’s Leaks, Rislone and Hy-per Lube chemicals can help your customers.”

At the SEMA Show, Bar’s Leaks, Rislone and Hy-per Lube are in booth No. 30255 in the South Hall upper level. Look for the Hy-per Lube Annihilator monster truck. The SEMA Show runs from Oct. 30 through Nov. 2 at the Las Vegas Convention Center.

For more information about Bar’s Leaks products, visit barsleaks.com. For more information about Rislone products, visit rislone.com. For more information about Hy-per Lube additives, visit hyperlube.com.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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