Eastern Warehouse Distributors Acquisition

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Eastern Warehouse Distributors, Parts Authority Make NJ Acquisitions

Eastern Warehouse Distributors will retain eight of the locations as part of the ongoing growth of its wholesale aftermarket auto parts business. The remaining three will be retained by Parts Authority.

Counterman Staff
By Counterman Staff
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Eastern Warehouse Distributors and Parts Authority have purchased 11 Cal’s-National Auto Parts Supply locations in Central New Jersey.

Eastern Warehouse Distributors will retain eight of the locations as part of the ongoing growth of its wholesale aftermarket auto parts business. The remaining three will be retained by Parts Authority, one of the largest distributors of aftermarket automotive and truck parts throughout the United States.

“We are very pleased to expand our family of now 45 two-step operations in Eastern Pennsylvania and Central-Southern New Jersey,” said Steve Thorne, CEO of Eastern Warehouse Distributors, a member of the Aftermarket Auto Parts Alliance. “We welcome all the customers and employees of Cal’s-National by giving them our well-established commitment to excellence in our people, our products, our service and our programs.”

Randy Buller, CEO and president of Parts Authority, added: “We are excited to add National Parts Supply locations to the family. The stores add new coverage and enhance the Parts Authority family of brands in New Jersey. Our customers now have even more Parts Authority locations to find the parts they need, when they need them.”

Founded in 1938, National Auto Parts Supply grew to 11 locations under the leadership of three generations of the Salasko family.

“We are excited to become part of a growing and cutting-edge company that prides itself on providing the best customer service in the aftermarket,” said Bill Salasko, president of National Auto Parts Supply.

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Auto Industry

Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

Read Full Article

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