VIDEO: Return Policies

VIDEO: Return Policies

For those of you behind the parts counter, returns are a fact of life.

In this video, 2019 Counter Professional of the Year Pete Chapman talks about the return policy at Car Parts Warehouse, and offers a few best practices for handling returns.

This video is sponsored by the Automotive Distribution Network.

You May Also Like

Collision Repair in the Age of ADAS 

In this video, discover how modern collisions impact a complex array of sensors, actuators, and electronic safety systems.

Squealing tires.  Crunching metal.  Breaking glass.  Sounds that announce a vehicle collision. 

The sounds remain the same, but the collision repair orchestra includes a broader range of instruments than ever before.  What yesterday might have been repaired with a body panel, frame straightening and some paint, today often requires a complex assortment of sensors, actuators and components that also may need to be replaced to ensure a successful return to service. 

Electronic Steering and Suspension Controls

In this video, we explore how electronic systems are revolutionizing vehicle stability and control.

What Tire Treads And Golf Ball Designs Have In Common

Listen to Part II of this interview with Bridgestone Golf’s Dan Murphy.

Fundamental Components of HVAC Systems

Understanding the interplay between these fundamental components is essential to comprehend how the HVAC system operates.

Why Do Timing Chains Stretch?

If your customer’s timing chain fails, it can lead to serious engine damage and repairs can be complex and costly for your customer.

Other Posts

Do You Suffer From CED? Good News – It’s Curable

The creep of Customer Experience Decline can take hold if you allow your shop to lose focus.

The Purge: Flushing & Filling the Coolant

This job isn’t needed as often as it used to be, but it’s still important.

The Importance of Measuring Brake Rotors

Learn about lateral runout (LRO) and disc thickness variation (DTV) and why new rotors and pads alone won’t always solve issues.

A Closer Look At Radiator Cores

In this video, we explain how the radiator core works, common issues like clogs and leaks, and why maintenance and correct coolant are crucial to avoid engine problems.