help us become more successful?” I wrote.

 

He said he believed the questions had already been answered, both within the body of the piece itself and through his e-mail. “Just as with anything else in life the need to effectively communicate is the key to success,” he wrote.

I believe his response was so universal in scope and so appropriate in content, I have shared what Brent had to say with everyone here at the shop — not just so that we can communicate our wants, needs and expectations more effectively with our distribution partners, but that everyone here recognizes the critical importance of doing the same for anyone and everyone who depends on us to solve a problem, meet a need or exceed an expectation.

 

Mitch Schneider co-owns and operates Schneider’s Automotive Service in Simi Valley, CA. Readers can contact him at [email protected].