AAPEX 2017 Content Will Emphasize Technology’s Impact On Vehicle Repair

AAPEX 2017 Content Will Emphasize Technology’s Impact On Vehicle Repair

Several AAPEX programs will address and spotlight automotive technology, including the new Mobility Park, the new Technology Intersection, AAPEXedu sessions, “Let’s Tech” presentations and a Service Professionals Summit.

LAS VEGAS – AAPEX 2017 will bring together the Industry’s leading experts to discuss automotive technology and the biggest opportunities and challenges it presents for auto repair shops, show organizers said.

Several AAPEX programs will address and spotlight automotive technology, including the new Mobility Park, the new Technology Intersection, AAPEXedu sessions, “Let’s Tech” presentations and a Service Professionals Summit.

“One of the biggest opportunities is replacement and calibration services for advanced driver-assistance systems devices, such as LIDAR, radar and image processing, which offer new revenue opportunities for progressive repair shops, provided they have the right equipment and properly trained technicians,” said Joe Register, director of emerging technologies for the Auto Care Association.

Register will be among the experts on hand during AAPEXedu sessions at this year’s event.

“A real game changer is the possibility of remote diagnosis enabled by vehicle telematics, which has the potential to move the industry from scheduled, routine maintenance services to predictive maintenance based on information obtained from on-board fault detection and isolation systems,” he added.

AAPEX represents the $740 billion global automotive aftermarket industry and is held annually at the Sands Expo in Las Vegas.

“One exciting opportunity on the horizon is vehicle-to-vehicle communications systems – also known as V2V systems,” said Brian Daugherty, chief technology officer for the Motor & Equipment Manufacturers Association. Daugherty also will be among the expert speakers at AAPEX 2017. “The National Highway Traffic Safety Administration has proposed that V2V safety warning systems be required on all new light vehicles. If that rulemaking is finalized, V2V will quickly become available in the aftermarket as well. These systems will require wiring, GPS and V2V antennas, electronic control units and display screens. Installing and maintaining these systems will become a rapidly growing business opportunity for aftermarket shops and repair facilities.”

The increasing complexity of today’s vehicles will require skilled, high-tech repair personnel, Daugherty added.

“Finding capable employees who can master the diagnosis and repair of these systems will be a challenge – especially employees who can really dig into a difficult-to-solve system failure,” he said.

To attend AAPEX and learn more about the impact of automotive technology on auto repair and service, visit attendee registration at www.aapexshow.com/news.

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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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