Auto Value, Bumper to Bumper Announce 2018 Technician of the Year U.S. Finalists

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Auto Value, Bumper to Bumper Announce 2018 Technician of the Year U.S. Finalists

“These finalists have been recognized as some of the industry’s top professional technicians across the U.S. for their superior knowledge, attention to continued education and training, and commitment to their valued profession,” the program group said.

Counterman Staff
By Counterman Staff
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Technician of the Year Auto Value Bumper to Bumper

 

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Auto Value and Bumper to Bumper have announced the 13 finalists for 2018 Technician of the Year.

“These finalists have been recognized as some of the industry’s top professional technicians across the U.S. for their superior knowledge, attention to continued education and training, and commitment to their valued profession,” the program group said.

Finalists will be sent to the Bob Bondurant School of High Performance Driving in Phoenix, where they will take a custom-tailored Automotive Service Excellence test to determine the 2018 Auto Value Technician of the Year as well as the 2018 Bumper to Bumper Technician of the Year.

The two Technicians of the Year will be honored on stage this fall at the 2018 Auto Value and Bumper to Bumper Aftermarket Jackpot Convention in Las Vegas, and the ASE Technician of the Year Awards Ceremony in Fort Lauderdale, Florida. In addition, each will receive a $2,500 cash prize.

To qualify as a finalist, professional technicians must meet a stringent set of requirements that includes attending more than six hours of live training and participating in more than 10 supplier channel partner classes either in a live environment or online, all while maintaining current ASE certifications.

The Auto Value and Bumper to Bumper Technician of the Year program was open to all Auto Value and Bumper to Bumper Certified Service Center shops. Each Auto Value and Bumper to Bumper shareholder member across the United States was able to submit their finalists to compete at the national level.

U.S. Technician of the Year Finalists

Technician Name Shop Name City, State Shareholder Member
Andrew Langello Treasure Coast Automotive Vero Beach, Florida Bennett Auto Supply
Scott Chaney Trojan Auto Care Troy, Ohio Hahn Automotive Warehouse, Inc.
Christopher Broom Broom Auto Ruston, Louisiana Parts Warehouse Inc.
Colin Harris Highway 7 Service Center Newall, Iowa The Merrill Company
Daniel LaFlower RG Automotive Halifax, Massachusetts Norwood Motor Parts Co. Inc.
Don Lim Ward Service Monrovia, California Hanson Distributing
John Long John’s Auto Service Cleburne, Texas 4M Parts Warehouse
Matthew Wilson Angelina Tire and Auto Lufkin, Texas ABC Auto Parts
Michael Creighton Creighton’s Auto Repair Newton, Pennsylvania Eastern Warehouse Distributors
Nate Brindley Shoemakers Garage Kalamazoo, Michigan Auto-Wares Group of Companies
Robert Queneau Morrison Tire and Service Garden Cove, California Warren Distributing Inc.
Tim Bowling Jr. T-N-T Performance Syracuse, Indiana Auto-Wares Group of Companies
Ronald D. Leach Jr. Byrne’s Garage New Albany, Indiana Moog Louisville Warehouse

The training program is supported by the Aftermarket Auto Parts Alliance and is available to the professional technician membership in Canada and Mexico. The Auto Value Technician of the Year for Canada and Mexico also will be in attendance at the Bob Bondurant School of High Performance Driving with the U.S. Technician of the Year finalists.

For more information, visit http://autovalue.com/technician-of-the-year and http://bumpertobumper.com/technician-of-the-year.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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